Tikona — Not refund of Adv. Rental - Account No.[protected]

Address:

Gurgaon, Haryana

I bought a new Tikona connection with my name (Bharat Chawla) on 11th Feb 2015 @700 Per Month plan and paid Rupee 2135/- as a advance payment ( Including 2 Month Rent), From the day one, i was not getting the Satisfactory browsing speed and the Internet also stop working intermittently and most of the time it disconnect automatically and take 40 min to get the network back. I also opened a ticket with Tikona customer care #1-[protected], but i never get satisfactory response from customer care even after 48 hours. On 13th Feb 2015, i opened a ticket for Cancellation(1-[protected]) request. Other day when i called to Tikona they has asked me that our engineer will visit your place and if found technical feasibility then we will proceed for the cancellation and process your Money back. Again Tikona opened a new request (1-[protected]) and arranged a engineer visited to my place. Engieer came to my place and he told me that due to technical reason your broadband will not work as expected and after 25 days another person came to my place from Tikona and collected their CPE/Modem as well and same has been acknowledge by Tikona, Today i received an Full & Final email from Tikona as per them its 0 amount. I need an answer why the payable amout is 0. Where is my Adv. Rental money which i paid to Tiknona. I would request please revert my money asap which is approx. 2135 INR.