[Resolved] Tikona — Not sending correct bill after disconnection request. | |||||
I've raised a request for canceling the service post facing technical problems from Tikona on 16/11/2015. They had sent me the bill of Oct15 and Nov15 for the sum of Rs 1815. But since I've asked for canceling the service in November itself hence asked them to sent a new bill for the data consumption in November. I was told it will take a month to close the service and the new bill will be sent. But in January16 they called me and said that only if I continue to use the service I will be given a waiver else I will have to pay complete bills. Today while writing this I just received a call from collection team to make the payment asap. I want to understand this that why only if I continue then a refund can be given, it means they know their service lacks quality. And it's valid for me in such scenarios where the internet connection is highly unstable to pay only for what I've consumed. My tikona customer Id is [protected]. Currently my rental is stopped but they are asking to pay the bill for complete November15 and the late payment charges which are late due to their delay in settling things. Was this information helpful? | |||||
Aug 5, 2021 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
This is the second time I'm complaining in consumer forum as you guys were unable to resolve this earlier and said the same that you are working on it.
I will provide that link as well if needed.
I will provide that link as well if needed.
Dear Mr. Banerji,
Greetings from Tikona.
With regards to your concern, we would like to inform you that we have addressed your service disconnection request and on that basis we have stopped charging you rentals for the service. You will be charged up to your disconnection request date or billing cycle date or last usage date whichever is later. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we would like to inform you that we have addressed your service disconnection request and on that basis we have stopped charging you rentals for the service. You will be charged up to your disconnection request date or billing cycle date or last usage date whichever is later. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Feb 05, 2016 has been noted and our team is working on addressing the same.
Regards,
Tikona Care