Tikona Digital Networks also known as Tikona Infinet Limited collected INR1000 as advance amount via Field agent for installation of Broadband connection (Receiver device and modem) on Oct 05. Amount was paid to Agra's Shahaganj Area Manager Tarun Parashar (UPI ID: [protected]@okicici) via Google Pay. After chasing for 3 days company mentioned non-feasibility of connection due to non-availability of Receiver Device requested. On complaining and not able to resolve the issue as needed I requested to close the account on Oct 07, 2020 and shared successful transaction details (raised by Area Manager) via mail to [protected]@tikona.co.in along with cancelled cheque and other required details. Account closing request was acknowledged by Customer Care ([protected]) on phone before the mail but no action.
After following up on phone with Customer Care 3 times neither account closing confirmation was not provided nor the mail sent for refund was acknowledged. Finally on Nov 05, 2020 Customer Care acknowledged account closing after requesting several times. They also requested to send details again for refund. Still no action is taken. After calling again on Nov 09, 2020 Customer Care forwarded a New Form to furnish same details (Bank Account) for refund mentioning no account Name on cancelled cheque (Cheque book is old and from 2013). This form is needed to be stamped and signed by Bank which again a obstruction in present times and clash of my working hours with Bank's.
Its been a month and Tikona company has neither taken any cognizance o[censored]nfulfilled connection request themselves nor put any efforts in reaching out or help me for refund. Upon calling everytime a new promise or obstruction is presented of future refund process. As per in-person discussions and online reviews I have found that a lot of people are refunded their money in similar cases.
I request this forum to help me out and guide further in imposing heavy penalty on Tikona. Was this information helpful? | 
Why is Tikona trying to avoid giving direct answer for the refund query. I have completed all the requirements from my side. I shared details of payment with cancelled cheque but I was told that my name is not their so I need to share Bank verified Mandate Form for refund. I completed and shared that too. Now since a month I am trying to follow up on refund and every time I am told to wait for 2 days, 3 days, 7 days, few hours, till lunch etc. but to no avail. Why is company not able to refund meagre 1000 rupees for a promise of installation which they were not able to complete???
Please respond to me ASAP else I will have to go for legal actions against the company. My customer id is [protected].
Thanks but no Thanks!