Tikona — Pathetic customer care service

Address:

560098

Hello All, I stay in Rajarajeshwari nagar(RR Nagar) area in Bangalore and needed a broadband connection for official as well as personal usage. On doing some research I came to know there are not many broadband options in RR nagar and based on a colleagues good review I opted for TIKONA 35 GB 4MBPS plan. The installation and everything was very quick however the problem started after usage for 5 months, I never got the proper browsing speed, there were frequent disconnections and even on some days the tikona login page itself will not load. Recently about 8-9 days back when I again lodged a complaint with tikona, customer care are not at all bothered about the resolution of the issue, they just sit on the issue and let the dust settle on it. I also told them so many times that it is better if they send some engineer instead of doing checks remotely over so many days. On top of that after 1 week they even have the audacity to send a sms update which says "your complaint has been addressed and resolved " without even anybody coming to my premises or someone from tikona technical team updating me regarding the resultion. Even after registering a complaint with tikona customer care more than a week back now still the issue is not resolved. I hope people dont get carried away from pocket friendly plans of tikona. Customer service is also a very important aspect to be taken into account. My TIKONA USER ID - [protected] Mobile : [protected] Warm Regards, Prashanth