[Resolved]  Tikona — Pathetic services and frequent disconnections - poor net speed

Jul 28, 2015

Updated by GaurangSampat So I started keeping track of tickets that I raised since June 2015: 1-[protected] - 10 Jun (no improvement) 1-[protected] - 11 June (morning) (no improvement). 1-[protected] - 11 June (in the evening since earlier ticket was somehow resolved even though I was not able to connect to the internet). I was promised that my ticket will be escalated. 1-[protected] - 17 June (STILL no improvement) - I was promised a technician will come and check my connection. He came the next day and didn't do much. When I told him that I can sign on his sheet stating that the problem is solved only after I get consistent connection for 3-4 hours at-least, he started pleading that I sign his sheet, else he would not get paid for his visit. And behold, I get disconnect within 30 mins of him "fixing" my connection. His name is Hemant Pandey - Cell - +[protected]. Very arrogant, and behaves as if he's doing the customers a favour by fixing their issues. 1-[protected] - 17 July - Ticket raised at 19:00 hrs - closed at 23:00 hrs stating that my issue is resolved. I call them in vein at 23:30 stating that the issue is not resolved. 1-[protected] - 17 July - 23:30 - I was furious, so I was promised that I would get a callback from a senior. That my ticket There was no response for this ticket, not call backs. I kept on suffering through this below par service. Again I was told that my ticket will be escalated. 1-[protected] - 27 July - I called to about the status of my previous ticket, only to be informed that it has been closed. When I told that CSR that I am still facing issues, I was redirected to a certain 'Rishikesh', who told me that he is the floor manager and I will receive a message stating the Name and Mobile no. of the technician who would visit me today. When I did not receive any messages, I called up Tikona to find out that the same Hemant Pandey has been assigned to visit me. When I called him up to speak to him, he spoke in the same attitude as before, stating that he cannot come on that day. While I was trying to explain to him that I was promised a visit on the same day, he disconnected my call and didn't answer. 28 July - I got a call from Tikona technical team inquiring whether my issue was resolved (Even though the technician has not visited me yet). And the best part, when this was informed to the caller from Tikona Customer Care, they sent me a message stating "your technical issue has been resolved".