[Resolved] Tikona — Planning to have tikona internet connection installed at your place, think twice. Here are the reasons : | |||||
1. You never get the speed promised and get frequent disconnection of internet. 2. If you have taken a little bigger plan and it is remaining till the end of your next billing cycle, they will change your password without even informing you and you will not get connection until your next billing cycle. 3. Don't ever think of customer care support. They are just trained to say “ turn off your modem and turn it again” 4. In case you want to change your mobile number it takes at least takes 2 months. 5. Speed at night drops down to only 10% for your actual speed that you get during the day. For example (They say you get speed of 512mbps, in actual you will get 256. So 10% of it at night is 25.6mpbs, which hardly opens any page. 6. Resetting of your password takes 15 days. 7. Customer care normally respond to your email in just 25 days. 8. There is no even a single responsible person in the company whom you can expect a support from. 9. If you truly need reliable internet connection, this is not the one for you. My ID : [protected] Was this information helpful? | |||||
Aug 9, 2021 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. | |||||
2 Comments | |||||
Comments
Dear Mr. Sharma,
Greetings from Tikona.
With regards to your concern, we are working towards a resolution. We will revert to you shortly.
Also, we request you to refer the link below for ways to optimize the speed:
http://www.slideshare.net/TikonaIndia/3-ways-to-optimised-speed-by-tikona-digital-networks[protected]
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we are working towards a resolution. We will revert to you shortly.
Also, we request you to refer the link below for ways to optimize the speed:
http://www.slideshare.net/TikonaIndia/3-ways-to-optimised-speed-by-tikona-digital-networks[protected]
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Nov 29, 2015 has been noted and our team is working on addressing the same.
Regards,
Tikona Care