[Resolved]  Tikona — Refund not processed yet for cancellations of New Internet connection

Hello Team,

I had registered for a New installation for Tikona Broadband on 4th September 2021 but due to issues with speed and connectivity not available in my area the installation was unsuccessful. I paid advance of ₹1000/- using digital payment method.

I requested for cancellations & refund on 8th September 2021 and was informed by their customer care team that it will take 10-15 working days for refund.

I have followed up multiple times and every time they are stalling away and request for more 15days.

I have already escalated & reported issue to the following email IDs
TIL.[protected]@tikona.in
j.[protected]@tikona.in
[protected]@tikona.in
[protected]@trai.gov.in

Can you please help with this issue to be resolved.

Please let me know what details would be needed from my end.

Thank you