Tikona — Refund not received and harassment from 5 months | |
Hi My User ID of Tikona is [protected], I started using Tikona 3 years back which was working good and as per Tikona promise to provide me good service ( At least Provide Internet connection ) i Renewed yearly subscription package, and from that time 5- 6 months i am not getting any connection of internet After repeated calls to tikona call center and continuous follows i was told by the Manager that the Area is not feasible for internet connection on 15 July 2015 to which the only option was for disconnection and i had asked them to refund my money back After Repeated calls after 15 July 2015 i am still waiting to receive any refund nor any communication, when i call customer call my calls are disconnected i have detail call logs with recordings also Every 5 days call center call me and says " This call is regarding your service how do you find our service Sir ? " why am i been troubled when they clearly have stated that my area is not a visible Zone I have written mails to Customer Care as well as there Officer j.[protected]@tikona.in Appellate team, but no response Request your help Was this information helpful? | |
Tikona Digital Networks customer support has been notified about the posted complaint. | |
4 Comments | |
Comments
Dear Mr. Kulkarni,
Greetings from Tikona.
With regards to your concern, we confirm that your Tikona service has been terminated.
Post full and final calculation, we confirm that there are no dues pending on your account and no refund is applicable.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we confirm that your Tikona service has been terminated.
Post full and final calculation, we confirm that there are no dues pending on your account and no refund is applicable.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Hi
I had got called on 22 Aug 2015 and was specified that i will be getting the refund since due to your Network non availability i had to disconnect the connect
I have details conversion with your office specifying that i will be provided the refund since there was not usage
You can check the details in Call : 22 August 2015, Time 12.44 PM, Number : [protected]
After 22 Aug 2015 I had given many calls and was told that refund amount will be informed, Awaiting the refund
What full and final calculation have you done with so much of harassment to customer
I had got called on 22 Aug 2015 and was specified that i will be getting the refund since due to your Network non availability i had to disconnect the connect
I have details conversion with your office specifying that i will be provided the refund since there was not usage
You can check the details in Call : 22 August 2015, Time 12.44 PM, Number : [protected]
After 22 Aug 2015 I had given many calls and was told that refund amount will be informed, Awaiting the refund
What full and final calculation have you done with so much of harassment to customer
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Aug 20, 2015 has been noted and our team is working on addressing the same.
Regards,
Tikona Care