| Address: | Kolkata, West Bengal, 700005 | | Website: | www.tikona .com |
My user id is [protected] and regstd.name is souvik datta .From 18 to 21st may 2016 and from 4th to 8 th june 2016 there was no internet connection. Its too slow although as per scheme we had applied for 4mbps speed and got 1.2mbps and dat too many a times d connection did not stay for too long.
From 4th june we had no internet connection and u send d technician Govindo mullick on 8th june and connection lasted from 2:00 to 8:30p.m. My complaint number is 1-[protected]. Again we had to made a complaint and d technician Rishi Ghosh was send on 10th june but still internet did not come so he said dat dis tym it will be a area manager visit so d vry next day another technician Atish patra was sent ..internet came around 12p.m which lasted till 3p.m. Again d same thing happened again we made a call and dey all said internet will come it came around 6p.m .Again in d morning dere was no connection again we made a call and dey all assured dat my problm will be resolved and internet came around 11:00a.m but d connections did not last and speed should be 4mbps but we r got 1.19 mbps download speed.
Internet speed is fluctuated very much ranging from 500KBps to 5 KBps. Sometimes d message is showing host destination unreachable.After few days area manager Subhro visited and said dat the tower is not all feasible.From 24/06/2016 dere is no connection at all so when we called d customer care dey said dat dey can't do anything and dey cant refund any money(installation money i.e Rs 500/- + the advance money Rs 862.50/-). This is really ridiculous we r paying Rs 862.50 for 4 mbps speed and till date ie .5/07/2016 no action have been taken. Please do take action.The following screenshot is attached.Please do d needful asap.
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