Tikona — Remova of Tikona connection and refund of money

Address:

Gurgaon, Haryana

Hi I have complaint tikona many times about my internet connection but they are not able to resolve the problem.Then i have request them to disconnect but till now no action was taken and they send me the mail for bill payment also that i dont used.

I want to get rid from the connection from the second day but they told me that they will resolve my issue but no correct response from their side.

Please find My details below

BAN :

[protected]

Payment Amount (Rs Ps):

2622

Payment Date :

[protected]

Payment ID :

1-[protected]

Transaction ID* :

[protected]TPC[protected]

Payment status :

SUCCESS


On 24 june

I have take the connection on 13 June and on second day i give a complaint regarding removal of the device.
I got a call from you and even after that i did not get the resolution so now i did not want any discussion on it.

And what it means you are going to charge me.
The installation person has to say to me that we can able to provide service here.

Its your fault,

Take your device ASAP and return my money otherwise i will go to consumer court against you.
I have all the records that due to you i have wasted lots of time on you.


[protected][protected][protected][protected][protected]---
On 23 june

Hi there,

From the day one i am getting the issue on my internet connection.

complaint ids are.

1-[protected]
1-[protected]
1-[protected]


And i am frustrated of contacting to the service support.

Everyone is just for closing the open cases there they got.

The person come to provide connection is very humble on the day one and when he comes and show the speed it comes around 3.5 mbps so i give payment to him and get the connection.

After 2-3 hours network says "Unidentified network" when i called him he says i will not able to come please contact customer care he will resolve your problem.

After insisting he says he will come tomorrow in the morning and when i call next day he did not pick up the phone at that day.

Next day of that day i called him he says i am somewhere else and try to come at 4 PM.
And when i called him at 4 PM he says please contact customer care they will resolve your problem.

I tried to call the customer care and every time after waiting 10-15 mins phone gets disconnected. In the end i write a mail to customer care then after 5-6 hours i got a call from your side.

He said as you are new customer Please wait some time i will resolve your problem.

Next day i got a call from your side of technical person he came and said the location is not proper for the connection and goes.

After some time i again calls to the customer care and they said you will get call from the person from our side to resolve the issue, i didnot get the call next day on monday i got the call from your representative.

he came that day and said around 10 - 15 % signal is coming to the location and please ask your neighbour that is we can put the device on their building and then he goes in the evening when i came i check the location where he wants to place the device i check their is a pole on which the device can be place and called him he said next day he will came.

Today when i called him he said that i did not told him to come and he said he will come at 5 PM in evening and when i tried to call him he is not just picking up the phone.

And today i evening when at around 7:30 PM i called customer care he give me new complaint id.

I don't want new the customer id daily for this simple issue.

Now in the end i got new complaint id with me "1-[protected]" and i want it to be final so i want to disconnect the device.

I want you to take your stupid device with you and refund my money to me which is RS. 2622.

You irritate me and as i am a new customer i didn't want to get more frustrated.

For the frustation from which i am going through please check my mails and my calls on your support.

Refund my money and close the connection.

No reply needed now.

Regards,
Rahul
[protected][protected][protected][protected]--------
17 june

Hi,

I got frustrated from the connection and today when your technical engineer come.
He told me the their is problem in connecting to the Server.

And net cannot connect in this location.

So i want to know why the person from your side come and activate my connection.

I think i am going with the good organization but he came only to pick the money and even did not came again after that to check the problem when i call him.

I waited for 4 days as per your suggestion but i am not satisfied.

So please transfer back my money Rs. 2622 ASAP, including the connection charges as the problem is from your side not mine.

And please take all your equipment's from my place.

Please make your staff more technical when they go for providing new connections.


[protected][protected][protected][protected][protected]
14 june

Hi I got your connection yesterday i.e., on 13 June and getting internet problem for there after.

I try to call your customer care and every time they say to disable and enable the lan cable.

and waiting time is around 15 mins everytime to contact customer care representative.


The person who connected the connection does not pick up the phone for an hour and after that he is saying he is in meeting thats why he makes his phone in silent mode and when i ask that my net is not working he says thats the issue i got from other customers also and he also says please wait for some time the net will come in a while.

I paid Rs 2622 using my credit card and i dont want "chalta hai" net conection.

So please refund my money i give to you and please take all your equipments from my side.

I dont want your connection.

I am happy with my dongle connection which i am using from past 2 years and i am ok with it rather than your service.

Please refund my money to my account.

My customer ID is : [protected]

and please check below for my paymet details