Tikona — Reposting my complaint - still unresolved | |
Reposting my earlier complaint as no action is taken on this yet. Still speed after 9 pm is terrible. Current speed Download : 0.20 mbps Upload : 0.60 mbps The above speed is self explainatory. Hi My user id : [protected] Tikona is not at all serious about their complaints. Now i feel they are intentionally not providing speed / connectivity to save data. I have launched a complaint few days back with complaint id 1- [protected]. But no one is looking into this. After 2 days again i lauched the complaint wih id 1-[protected]. Which is also not looked after. I have taken 4 mbps plan and i am not even able to surf internet. They are providing speed of hardly 0.4mbps. You can imagine how they are cheating their customers. The reason is they are giving this connection from a transmitter which is fitted in near by society named ambanagri society dhanori. This has got limited bandwidth. Hence only 6 to 7 conection can me taken from there. But greedy tikona has increased the customer base without increasing the bandwidth. This is the main reason for fluctuation. I have launched lot of complaints with respect to this speed fluctuations. They do someting for 2 days to increase the speed and after that again the issue remains same. It is very clear they are doing it intentionally. Hope posting this complaint in this site will help me with a permanent solution to this. I am fed up of tikona customer care. They are hopeless. Regards Arun nair Was this information helpful? | |
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Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Jun 21, 2016 Tikona Digital Networks Customer Care's response Dear Arun, Greetings from Tikona. Please be assured that your concern listed June 17, 2016 has been noted and our team is working on addressing the same. Regards, Tikona Care Verified Support Jun 24, 2016 Tikona Digital Networks Customer Care's response Dear Mr. Nair, Greetings from Tikona. With regards to your concern, we are working towards a resolution. We will revert to you shortly. Also, we request you to refer the link below for ways to optimize the speed: http://www.slideshare.net/TikonaIndia/3-ways-to-optimised-speed-by-tikona-digital-networks[protected] For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care. | |
 10 Comments | |
Comments
Still no action taken on this yet. One of Tijona engineer called today and said it is not the problem from my end. It is because of heavy load on Server during peak hours. He said he will raise some NOC complaint and get it resolved at the earliest.
But nothing is done so far. Its 8 PM and again speed has droped drastically.
Curent speed
Download : 0. 40 Mbps
Upload : 0. 33 Mbps
Dont know how to get resolution. Posting in this forum is also not helping
But nothing is done so far. Its 8 PM and again speed has droped drastically.
Curent speed
Download : 0. 40 Mbps
Upload : 0. 33 Mbps
Dont know how to get resolution. Posting in this forum is also not helping
Still no releaf
It is 9 Pm and speed is
Download : 0. 4 Mbps
Upload : 0. 5 Mbps
Ping : 346
It has been stated time and again by all your engineers that it is the server issue due yo increase in customer base on the server during peak hours.
Dont know what are you people working on. Even a clear cut issue is unresolved. Looks very much intentional.
Terrible !
It is 9 Pm and speed is
Download : 0. 4 Mbps
Upload : 0. 5 Mbps
Ping : 346
It has been stated time and again by all your engineers that it is the server issue due yo increase in customer base on the server during peak hours.
Dont know what are you people working on. Even a clear cut issue is unresolved. Looks very much intentional.
Terrible !
Its Saturday and as expected no speed due to heavy load in server..
Anyone looking into this ???
Anyone looking into this ???
Still No action taken on this
Still no action taken on the same.
On top of it they have closed my case saying they have monitored the same and it is proper.
Wheras my current speed is
Download : 0.80 Mbps
Upload : 0.43 Mbps
No action taken on the same.. Is there anyonr looking on the same ?
On top of it they have closed my case saying they have monitored the same and it is proper.
Wheras my current speed is
Download : 0.80 Mbps
Upload : 0.43 Mbps
No action taken on the same.. Is there anyonr looking on the same ?
Still unresolved.
Today is Sunday, wekend and current speed is
Download: 0. 30 Mbps
Is there anyone looking into this ??
Even this Forum is helpless..
Today is Sunday, wekend and current speed is
Download: 0. 30 Mbps
Is there anyone looking into this ??
Even this Forum is helpless..
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Download: 0.4 Mbps
One of Tikona Engineer visited on 19th June afternoon, tried his luck for 2 hrs. After that he also gave up saying the speed is very slow and he is not able understand the issue.
While going he said that his Area Manager will come and resolve it on 20th June. Today is 21st June and till now no action has been taken on this.
Have never come across any such service provider. Hopeless Tikona !