Tikona — Request for disconnection of internet service not being processed | |||
I had got Tikona internet connection (ID: [protected]) installed at my home in Delhi in April 2014, however, since the very first day we are facing continuous issues with the service and internet speed. After repeated attempts to get the connection working, there has been no progress on the same. Few days back, i requested your customer care to disconnect my connection, as i have stopped using your services, however, despite repeated attempts my internet connection has not been disconnected and i am still being charged for the services i am not using. Therefore, i request you to disconnect my connection (ID: [protected]) with immediate effect, and also note that i have not been able to use your internet services since 25th of August, hence, i would not be liable for the charges after that date. Was this information helpful? | |||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
Hi team,
Please note, i would not be able to make any further pending payments, as i am being charged for the services i am not using. Why should i make the payment for the services not used by me!!!
Just one of the example of your services, after so much follow-up on my part and filing the complaint on this website, I received call from your customer service today. Unfortunately, i was not able to attend the call as i was in some meeting. I later tried reaching at the same number, however, i was not able to connect back. Your team should have had the minimum service courtesy to call back after few minutes to resolve the issue, whereas, i never received any other call. I am also sure, i would not receive any call further till the time i do not again make multiple complaints to your service centre.
Let me remind you once again, you may charge me for whatever you want, but let me make it clear once again, i would not be making any payments further till by issue is resolved. Also note, i would not be liable for any late payment charges too.
Please note, i would not be able to make any further pending payments, as i am being charged for the services i am not using. Why should i make the payment for the services not used by me!!!
Just one of the example of your services, after so much follow-up on my part and filing the complaint on this website, I received call from your customer service today. Unfortunately, i was not able to attend the call as i was in some meeting. I later tried reaching at the same number, however, i was not able to connect back. Your team should have had the minimum service courtesy to call back after few minutes to resolve the issue, whereas, i never received any other call. I am also sure, i would not receive any call further till the time i do not again make multiple complaints to your service centre.
Let me remind you once again, you may charge me for whatever you want, but let me make it clear once again, i would not be making any payments further till by issue is resolved. Also note, i would not be liable for any late payment charges too.
I am going through a similar issue now. They said their is 15 working days processing time for disconnection.And when I inquired after 15 days, they had closed my ticket saying they were unable to contact me. And the funny part I had called them almost every alternate day to check on the status of my disconnection.
Dear Sebastian,
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKSE1538 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in
Regards,
Tikona Care
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKSE1538 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in
Regards,
Tikona Care
Dear Sebastian,
This is a gentle reminder to follow-up on your concern listed on Sept 15, 2014. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKSE1538 in the subject line.
Regards,
Tikona Care
This is a gentle reminder to follow-up on your concern listed on Sept 15, 2014. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKSE1538 in the subject line.
Regards,
Tikona Care
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Sept 9, 2014 has been noted and our team is working on addressing the same.
Regards,
Tikona Care