[Resolved] Tikona — Service not cancelled even after multiple requests | |||||
I had been using tikona internet connection from jan 3rd 2016 to july 9th 2016. I also made the payments for 7 months which includes the complete july month also (Even though i didn't use after july 9th). I have the proof of all the payments that i made towards tikona. Also the modem is not provided by them, rather the one which i purchased. On july 7th, i moved to a different provider (Big broadband). The reason why i switched to a new vender is because of the service quality that tikona provided me over the 7 months o[censored]sage. I had to send multiple emails and make multiple phone calls to the customer care on the poor quality connection. Finally i moved to a new provider in july and send an email to tikona customer care to cancel the connection. They haven't cancelled the connection yet and keep sending emails to me on the payments due. Also they call from some number telling that this has to be settled in court. I told very clearly that i'm not going to make any payment for something i'm not using now. Request tikona team to focus on the quality of service rather than trying to get money from customers in illicit manner. If the quality of service is good, customers will always continue with the provider. Was this information helpful? | |||||
Jan 30, 2017 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Dec 05, 2016 Tikona Digital Networks Customer Care's response Dear Mr. Raghu, Greetings from Tikona. Your account disconnection request is in progress and your account will be terminated shortly. Post termination the devices will be recovered from your premises and full and final amount will be concluded. Regards Tikona Care. Verified Support Dec 30, 2016 Tikona Digital Networks Customer Care's response Dear Mr. Raghu, Greetings from Tikona, We have checked and found your account is terminated as per your request. As full and final is concluded, we request you to make payment of Rs.3, 111.57/- at the earliest. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care Verified Support Dec 30, 2016 Tikona Digital Networks Customer Care's response Final responseDear Subscriber, Greetings from Tikona. We have not received your information; hence we consider this case closed from our end. We now request you to share your detail on our official Tikona Forum - forum.tikona.in Regards, Tikona Care | |||||
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