[Resolved]  Tikona — service provider making changes to my account information for that i have been charged extra and tariff plans are changed without our notice

Address:

Bangalore, Karnataka, 560060

Hi team,

I would like to raise a complaint regarding my connection.
I need to cancel this connection. I really don't want to explain entire inconvenience i had gone through in this email. Have explained a short summery. Am really unhappy with the customer support and the service as well. They change tariff plan without my knowledge and also they have changed my email id without updating me because of that i have paid late payment fees for multiple months. As per my knowledge i have paid all bill till last month date. Current month due says i have to pay 2000+ which is incorrect. I was speaking to senior team yesterday female named tejeswini explaining whole scenario and confirmed payments made from may 2017- till 13-jan-2018 and the call got disconnected. We tried to speak to same person other senior tech informed we will receive call in next 4 no one called till date. Service is so worst don't want to trust nor continue this service further and cancellation should happen asap. I really don't want to pay extra amount which tikona has charged for my connectivity. I have confirmation for all the bill cleared till last month. I have not paid feb bill as they have charged extra. And also i don't want any call from retention team as well.

Hope this team will help me to get my last month bill issue sorted out for giving worst service and help me to cancel my tikona connection id [protected] further you can contact me on [protected] for billing information.

I don't want cancellation date to be extended and pay another month bill.

Unhappy customer
Nandini