Tikona — Services which i never got since day 1

Address:	New Delhi, Delhi, 110018
Website:	www.tikona.in

I Signed up for tikona Broadband on 5th Jan 2016 and since 6th Jan i was not able to get speed. so i called them up to fix the issue and they asked me to wait for 8 Hrs but it didn't so i called them next day again and they again asked me to wait for 8 Hrs, I did and it was still in the same condition. I called on 8th again and they said that there is some issue from their end and it will take 24-48 Hrs and again i waited for that long but after 72 hrs it was as it is. then i asked them to disconnect it and asked for the refund and they said that they have to check technically whether it is the issue in this region and to do so they have appointed a tech visit at my place for which i am waiting till today. Every time i called them either they hung up on me or gave me the reason which is completely false. when i am asking for the refund they say that you will be charged till 22nd as u have used the service till that time while in reality i was just trying to troubleshoot the issue with the help of tikona Technician according to their guidelines for that period of time. Don't know what i am gonna do or how would i get my money back as i paid Rs. 4752.00 for 3 months subscription.
it would be great help if you guys can do something good about it.
Thanks