Tikona — Threatening customer for payment even after disconnection

Address:	Mumbai City, Maharashtra
Website:	tikona.in

With user ID: [protected] I was a customer of TDN for more than 2 years. After a series of technical complaints and no proper response from the team, I initiated a service disconnection request. On August 1 2015, I got mail from Tikona (Tikona.[protected]@tikona.in), that disconnection process is initiated. For a long period they haven't responded to my disconnection request but since i got a new connection from ACT Broadband I stopped using TDN since very poor speed and connectivity. After some one and half months, a Tikona executive called and offered me a new plan for me it is than Rs. 1000 for one year with 20GB usage. I explained I got new ISP and I don't need Tikona anymore. And again after a long gap, Tikona team collected back the Modem devices (CPE REMOVAL LETTER attached), I am getting the bill and a criminal case notification from the mobile number [protected]. I mailed to the TDN customer care with the scanned copy of the CPE REMOVAL LETTER, however no-response from the team. Seriously frustrated against Tikona Digital Networks for poor and worst treatment on their existing and old customers.