| Address: | PUNE, MUMBAI, DELHI |
IT IS BEING BROUGHT TO YOUR NOTICE THAT I HAVE BEEN CALLED BY SOME AGENCY FROM THE NUMBER [protected] WHICH SEEMS TO BE A LAWYER BY THE NAME ADVOCATE Mr. NIKHIL NAIK ENGAGED BY TIKONA WHO REPRESENTED HIMSELF TO BE A DISTRICT GOVERNMENT PLEADER .
HE ALSO THREATENED ME TO PAY TIKONA OR HE WILL ATTACH MY AADHAAR BANK ACCOUNT PHONE AND PAN CARD AT THE INSTANCE OF TIKONA TO ENSURE THAT I WILL NOT GET ANY JOB IN FUTURE
HISTORY OF THE MATTER:
Tikona's marketing executive was constantly contacting us with offers and trying to make us avail services by assurances and representations of quality of service, all of which was false and never provided.
In fact we were misled into subscribing to their services by their representative with tall claims of the quality of service, which after having subscribed was found to be false and a misdirection on Tikona's part who even after subscribing never fulfilled or kept.
Throughout the period while we were availing their services, Tikona never took any steps in remedying the isssues of internet speed, constant network drops.
We had paid the annual subscription in advance and before the conclusion of the subscription period, informed Tikona care (well within time) that we will not be continuing our connection and we don't want to renew the same.
WE HAD SPECIFICALLY GIVEN INSTRUCTIONS OF DISCONTINUANCE OF SERVICES BEFORE THE SUBSCRIPTION PERIOD CAME TO AN END.
When our subscription was falling due for renewal, we have repeatedly called Tikona customer care informing them that we will be discontinuing the use of your services and that we had requested for a discontinuance of /closure of the services.
Yet, Tikona did not act on our instructions for discontinuance of services and repeatedly started calling us requesting us to retain the services with several discount offers such as 2 months free of charge if we continue and retain your services.
We had informed the customer care personnel that we could not continue our subscription and we requested for disconnection of your services.
It was made very clear that we do not want to continue availing their services and that we have already shifted to another broadband service provider.
But, Tikona continued sending us SMS for payment of subscription for the next subscription cycle. Despite having intimated that we are disconnecting availing your services and that we don't want to renew our subscription, Tikona failed to give effect to our request for disconnection.
Finally, we were forced to ignore all further communication from Tikona. Tikona acted negligently by not following our instructions and kept the services on instead of disconnecting the same. Clearly, they being at fault chose to blame us for their own fault and negligence.
We owe nothing to Tikona and Tikona should stop harassing customers and spend time on improving the quality of your services. It is one of the worst experiences that we have faced.
Tikona never provided any modem to us. We have used our own modem which was purchased by us. We have the necessary documentary evidence for the modem purchase.
Tikona has not provided us with any accessories whatsoever and We have used our own TP Link modem purchased with our money which is not the property of Tikona. When Tikona never supplied us any modem, there is no question of them being entitled to receive the same.
We hope that better sense prevails on Tikona for their own beneficial interests to treat this matter as closed once and for all. We hope that Tikona will refrain from engaging in harassing others for their own fault.
PLEASE STOP THIS TORTURE AND HARRASSMENT OF CONSUMERS IF THEY DECIDE TO DISCONTINUE YOUR SERVICES
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