Tikona — Tikona billing issues | |||
Looks like lot of people face horrible technical issues and billing issues when they disconnect the line. Can Tikona explain their policy for disconnecting the service? For example, if some one paid already for 3 months in advance and you failed to give uninterrupted service and the customer wants to disconnect the service within 2 weeks of taking the service, will you refund the unused period's money to the customer? Please explain it clearly. Thanks Was this information helpful? | |||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 7 Comments | |||
Comments
Any answer from Tikona?
Reply
Dear Tam,
Greetings from Tikona.
In order to assist you, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKNV1716 to your case. Request you to write to us on [protected]@tikona.in. with your details and mention the reference number in the subject line.
Regards,
Tikona Care
Greetings from Tikona.
In order to assist you, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKNV1716 to your case. Request you to write to us on [protected]@tikona.in. with your details and mention the reference number in the subject line.
Regards,
Tikona Care
I am not talking about any particular customer here. Read my original post again. I would like to know Tikona's policy regarding disconnecting the line. Please read my post word for word and then answer here so that the broadband community will come to know Tikona's policy. Why should I take connection first, to know your disconnection policy?
If you have fair policy, why don't you let the people know about it in public forum? Why do you want me to write about it privately?
What a FRAUD company is Tikona? You don't even tell openly your disconnection policy. That is because you are a cheat. You can't tell openly here. I feel sorry for the people who take broadband connection from Tikona. Definetly they will be cheated by Tikona while giving very very poor service of slow speed and most of the time 18 hours in 24 hours of no service at all.
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