Tikona — Tikona Broadband | |||||
I've been registering complaints for poor internet services and finally decided to close the close the internet service on 16th Nov 2015. This was informed to the company by mail as well as by phone to customer care. I was told that it will take 30 days to close the account and a waiver for what I've not used. On 1/12/2015, I received a new bill from Tikona for the period of 26/11/2015 to 25/12/2015, I don't understand when I requested for the closing of account, then why did I receive this bill. My tikona account details is as below. USER ID: [protected] PLAN Name: ADBBM4M750 Was this information helpful? | |||||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
Dear Mr. Banerji,
Greetings from Tikona.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards
Tikona care
Greetings from Tikona.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards
Tikona care
Hi,
I've received a call on 2nd Jan 2016 from your team, and they are asking me to make a payment for Oct 2015 month i.e. from 26th Oct 15 to 25th Nov 15, as waiver can only be given if continue with the service, else I will have to make the complete payment. Please note that I've given my cancellation request on 16th Nov 15 and most of the time your services was not working. So please provide me the bill for the MB's I've used in this period.
Also, the TAT for disconnection was of 1 month which is also over and I've not received any person to collect the devices and no Full & Final amount has been received yet. Instead I'm receiving mails and calls to make payment of 1815.
I've received a call on 2nd Jan 2016 from your team, and they are asking me to make a payment for Oct 2015 month i.e. from 26th Oct 15 to 25th Nov 15, as waiver can only be given if continue with the service, else I will have to make the complete payment. Please note that I've given my cancellation request on 16th Nov 15 and most of the time your services was not working. So please provide me the bill for the MB's I've used in this period.
Also, the TAT for disconnection was of 1 month which is also over and I've not received any person to collect the devices and no Full & Final amount has been received yet. Instead I'm receiving mails and calls to make payment of 1815.
Hi,
I will be shifting from my current location from Feb 2016. Please ensure that the disconnection process is over in Jan 2016 itself else, I will not be responsible for device handover failure.
I will be shifting from my current location from Feb 2016. Please ensure that the disconnection process is over in Jan 2016 itself else, I will not be responsible for device handover failure.
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+91 22 6119 1700 [Non Technical Queries]
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Nov 02, 2015 has been noted and our team is working on addressing the same.
Regards,
Tikona Care