[Resolved]  Tikona — Tikona broadband pathetic service, network issue and low bandwidth

Address:

Indore, Madhya Pradesh, 452001

I have been facing issue with tikona broadband service, in my area there is less/none competition in broadband service due this tikona is playing with customers here.

I am an it professional, wanted to do work from home due to bad health, but relying on tikona broadband hampered my work as well as the discomfort due to the financial loss and feeling sick by this worst service.
I am facing the frequent disconnect issue (Daily basis), poor ping rate and low bandwidth (Plan 2mbps and getting around 50.3kbps).

Their annoying calls for bill payment comes without fail, and mail & sms too many times. But the service is not providing worth of 500/600 rs. Per month at all. On the other hand if i take leave for day due to bad network it would cost me 10times of their monthly bill for just one day.
Now should i request refund for my loss too?

I have been paying them from last 6 years, but from last 6-10 months service got worst and i need that money refund. I don't feel they are trying to improve service.

Also, if i decide not to pay bill due to bad service, they hire some local authorities who calls and threaten up and say we will collect money from anyhow from your home (Without permission).

Recent complaint tickets
1-[protected] progressing 28-jul-2016
1-[protected] progressing 29-jul-2016
1-[protected] progressing 28-jul-2016

Also, regular dates of complaints in month july -
Date 1, 7, 12, 14, 16, 23, 28 & 29 (Still 2 days left in month)

[to register tikona complaints i need to call them (Quite often as we see dates), sometimes it cost me for 10-15 minutes calls as well]

Kindly help.