Tikona — Tikona - Cheaters, Taking Money in the Name of Internet Connection where no service exists

Address:

Gurgaon, Haryana

Hello, I took internet connection from Tikona almost 2.5 months back (4Mbps 30GB Plan) : User ID - [protected]. The engineer came very swiftly and made the connection, He showed me it was working. From the next day itself connection was lost and not able connect (Not even able to get login page). After 4 days of complaint technician came and Somehow problem got resolved. But again since then connection kept on dropping. In fact connection use to stayed for only half of the time in entire day. That too with speed in KBPS. Rest time there use to be 0 network. Since then I had been lodging the complaints, But issue remains same. I had been told that it will be rectified soon and asked me to wait for next 8hrs, 3hrs, 5hrs and like that. (Asked to keep the adapter switched ON and tomorrow morning it would be fine). Same story again and again and again ...so on. Technician also visited twice and thrice and once changed the rooftop device; Stating that there was some issue in device. Still after that issue remained same. Now since last 1 month network is almost equal to 0. Most of the time tower itself is down (3 days in week). Every time I raise complaint I had been asked to wait for some time, Stating that by tomorrow connection will be fine. Call and Call ...again and again ( I had almost spend 200 to 300 Rs just in calls compainting about connectivity issue.) Every time they use to say me that, Please give us 1 chance and My compaint has been escalated to higher level and This time it would be resolved. In the view of this I spend Friday, Saturday & Sunday sitting at home waiting Tikona engineer. I finally contacted the guy who scheduled to visist, he talks with me rudely, asks me to call customer care, when I try to explain him the issue he disconnects and never picks up again. Now when I call Tikona customer care number, Thier automated voice says my call is important to Tikona organization, however, the moment I tell my user id, either they disconnect my call or kept my call on hold. I thought it was enough and decided to disconnect my service. So I called customer care again, technical guys says we cannot take disconnection request it will be done by commercial team, and they transfer the call to commercial team. When they pick up the call they say Its a technical issue and disconnection request would be taken by them and transfer back the call in the middle when I am talking to him. So bottom line is, I have taken a connection which does not work, and no one is interested in rectifying it. When I try to disconnect it no one allows me that as well. Only one thing is evident out of this, I have paid for 2.5 months, so my money is gone. After a month of frustation calls & efforts, Finally my request was considered for disconnection. Then at a sudden Tikona lame team waked & Mailed me stating that they would require again more 10 days to analyzing the issue and If they would not able to rectify issue they would consider disconnection. My question to them : WHAT THE HELL THEY HAVE BEEN DOING TILL NOW. I HAD RAISED SO MANY COMPLAINTS SINCE CONNECTION GIVEN. AS PER THE MAIL FROM TIKONA : A CLAUSE STATED THAT IF I WOULD HAVE FOUND TO BE CONNECTED TO TIKONA IN DURING THESE 10 DAYS. THEY WOULD CONSIDER THAT I WANT TO CONTINUE THIS CONNECTION.(Mail Attached) They have also mentioned final charges would be calculated by them and INSTALLATION CHARGES WOULD NOT BE REFUNDED (Rs 500). CHEATERS !! ... I AM ASKING FOR DISCONNECTION AS UR LAME TEAM IS UNABLE TO RESOLVE THE ISSUE SINCE LAST 2.5 MONTHS. This is fraud, you take money then vanish and don't provide any service and deny all entries. Please suggest what should I do now? I dont have internet connection since last 1 month. Should I loose all hope and assume that you have stolen my money in the pretext of false promises and look for a new provider? Please help to get the money refunded and closed connection on priority basis. Regards, Ashish