[Resolved] Tikona — Tikona Given very very poor service and now threatening me.

amithotkar

from Mumbai, Maharashtra

Address:

400610

Unfortunately, I was a customer of Tikona,
Customer ID :- [protected].

I had terminate of the my internet Connection 2 months ago by verbal & writing ( reference mail dated 10 December 2016 to [protected]@tikona.in )

I did many follow ups with Tikona customer care but I haven't received satisfactory & have mailed for disconnection, but they are not disconnecting it and keep on sending a new bill every months.

Lot of time I called them numerous times and requested to cancel the connection but in vain as they did not pay any heed to my request.
last 2 week's, somebody called from Tikona billing department, said that pay your balance amount otherwise we will come in your home and forced.
It is a fraud company. It should be banned. And please help me.

Regards
Amit Hotkar

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May 3, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2017

Tikona Digital Networks Customer Care's response Dear Ms. Kotkar,

Greetings from Tikona.

Your account disconnection request is in progress and your account will be terminated shortly.

Post termination the devices will be recovered from your premises and full and final amount will be concluded.

Regards
Tikona Care.

Verified Support

Mar 06, 2017

Tikona Digital Networks Customer Care's response Dear Ms. Kotkar,

Greetings from Tikona,

We have checked and found your account is terminated as per your request.

As full and final is concluded, we request you to make payment of Rs.916.08/- at the earliest.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care