Tikona — Tikona issues with disconnection request | |||||
Hi, I have been now facing problms from TIKONA BROADBAND, as I have raised request for disconnection. I asked them to DISCONNECT & DEACTIVATE my account, But they are not replying over mail and acknowledging it. After trying for 2-3 days I got to reach the customer care, and fighting with them for transparency I got to understand that, they WOULD NOT DEACTIVATE my account. And if BROADBAND is used then again I would get charged. SO, ultimately, NONE IS ASSURING A DEACTIVATION. SO THIS MEANS ACTUALLY THAT :- If some thing wrong happens, My ID gets stolen, OR Some one forges/ OR FRAUD happens on MY ACCOUNT TIKONA WILL COME BACK TO ME HAPPILY AND ASK FOR MONEY. I Have seen many issues coming up against Tikona regarding Bills after disconnection, Now it seems I can see where are taking the advantage & putting the customer in Loop Hole. WHY I, MYSELF, DO NOT HAVE THE RIGHT TO ASK FOR DEACTIVATION OF MY ACCOUNT ? HOW COME TIKONA HAS THE RIGHT TO KEEP MY ACCOUNT ACTIVE FOR INDEFINITE PERIOD OF TIME AS PER THEIR WISH ? I WANT A DEACTIVATION & DISCONNECTION OF MY ACCOUNT. Was this information helpful? | |||||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||||
 7 Comments | |||||
Comments
Dear TIKONA,
my user id is : [protected].
I have not yet received any response/acknowledgement of my DISCONNECTION/DEACTIVATION request.
As per my conversation with customer care, I understand that, even after disconnection & stopping of Rental Bill generation, Tikona keeps the user id active, and any further usage is billed at some rate.
I intend to mention here that I am leaving the location and can not take responsibility of any fraudulent usage / Fraud /Forgery in the account.
Hence it is very important to DEACTIVATE my Account totally along with DISCONNECTION of service.
I have mailed many times for response, But it seems TIKONA is not ready to respond over mail.
PLEASE ACKNOWLEDGE my DISCONNECTION+DEACTIVATION request on Mail and respond here with a PROPER RESOLUTION.
I do not want to be the victim of loop holes as many others after disconnection request.
my user id is : [protected].
I have not yet received any response/acknowledgement of my DISCONNECTION/DEACTIVATION request.
As per my conversation with customer care, I understand that, even after disconnection & stopping of Rental Bill generation, Tikona keeps the user id active, and any further usage is billed at some rate.
I intend to mention here that I am leaving the location and can not take responsibility of any fraudulent usage / Fraud /Forgery in the account.
Hence it is very important to DEACTIVATE my Account totally along with DISCONNECTION of service.
I have mailed many times for response, But it seems TIKONA is not ready to respond over mail.
PLEASE ACKNOWLEDGE my DISCONNECTION+DEACTIVATION request on Mail and respond here with a PROPER RESOLUTION.
I do not want to be the victim of loop holes as many others after disconnection request.
Dear TIKONA,
I received today a system generated mail from Tikona.[protected]@tikona.in.
Below is the mail :
[protected][protected][protected][protected]
""This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.
With reference to the request raised on your Tikona broadband User ID [protected], registered against your name, we commit to make sincere efforts to resolve whatever difficulty or issue you may have faced by engaging senior specialist from our team. Please allow us a fair chance to satisfy your concerns as would not like you to stop using our service yet and we from our end will make sure we give our best to resolve any issues you would have faced. It will delight us to re-instate your confidence in us. Within shall seek your cooperation to facilitate a prompt resolution with help of Specialized Help desk as well our field care executives.
We assure that in case our efforts to resolve valid issues to your satisfaction are not successful, then the monthly bill charges shall be applicable only till the next bill cycle date """based on your last usage date or disconnection request date whichever is later.""""
Kindly note during the course of retention """" if your account shows usage post the current bill cycle, then your account will be kept active """"& it would confirm you wish to continue with the services.
We do trust that through our sincere effort we shall be able to resolve any and all valid technical or commercial problems and shall maintain a long term client relationship.
For faster access to Technical Support desk, call on[protected]* from anywhere in India.
Regards,
Customer Care
Tikona Digital Networks""
[protected][protected][protected][protected]
TOday again I spoke to customer care officer, and Miss Tripti assured me of a detailed response on DEACTIVATION withon 4 hours, but AS USUAL there is NO PARTICULAR SPECIFIC RESPONSE from any TIKONA customer care officer addressing my specific requests.
Why NO TIKONA officers are REPLYING SPECIFICALLY on MAIL ?
Please note I have raised a DISCONNECTION + DEACTIVATION request. I want to DEACTIVATE MY ACCOUNT. I DO NOT want to take chance of ANY FRAUDULENT activity/ FORGERY on my account.
Why TIKONA would NOT DEACTIVATE my account, even though I am requesting for it ?
I received today a system generated mail from Tikona.[protected]@tikona.in.
Below is the mail :
[protected][protected][protected][protected]
""This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.
With reference to the request raised on your Tikona broadband User ID [protected], registered against your name, we commit to make sincere efforts to resolve whatever difficulty or issue you may have faced by engaging senior specialist from our team. Please allow us a fair chance to satisfy your concerns as would not like you to stop using our service yet and we from our end will make sure we give our best to resolve any issues you would have faced. It will delight us to re-instate your confidence in us. Within shall seek your cooperation to facilitate a prompt resolution with help of Specialized Help desk as well our field care executives.
We assure that in case our efforts to resolve valid issues to your satisfaction are not successful, then the monthly bill charges shall be applicable only till the next bill cycle date """based on your last usage date or disconnection request date whichever is later.""""
Kindly note during the course of retention """" if your account shows usage post the current bill cycle, then your account will be kept active """"& it would confirm you wish to continue with the services.
We do trust that through our sincere effort we shall be able to resolve any and all valid technical or commercial problems and shall maintain a long term client relationship.
For faster access to Technical Support desk, call on[protected]* from anywhere in India.
Regards,
Customer Care
Tikona Digital Networks""
[protected][protected][protected][protected]
TOday again I spoke to customer care officer, and Miss Tripti assured me of a detailed response on DEACTIVATION withon 4 hours, but AS USUAL there is NO PARTICULAR SPECIFIC RESPONSE from any TIKONA customer care officer addressing my specific requests.
Why NO TIKONA officers are REPLYING SPECIFICALLY on MAIL ?
Please note I have raised a DISCONNECTION + DEACTIVATION request. I want to DEACTIVATE MY ACCOUNT. I DO NOT want to take chance of ANY FRAUDULENT activity/ FORGERY on my account.
Why TIKONA would NOT DEACTIVATE my account, even though I am requesting for it ?
Dear Mr. Saha,
Greetings from Tikona.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Dear Tikona,
I know that the request is in progress ! I am being informed as such since long and there is nothing done. And this declaration here does not mean anything, untill Tikona acknowledges my request in MAIL. Tikona needs to acknowledge my request with all the details of disconnection & deactivation DATES. Tikona Customer care officer said that TIKONA can not reply in MAIL.
I have contacted customer care MAAAANY times, when that does not help then only I have come to the open Forum.
So please do not give me your toll-free number of so called customer care.
Please STOP THIS HARASSMENT.
WHY CAN NOT TIKONA ACKNOWLEDGE & GIVE ME DETAILS IN MAIL ?
I know that the request is in progress ! I am being informed as such since long and there is nothing done. And this declaration here does not mean anything, untill Tikona acknowledges my request in MAIL. Tikona needs to acknowledge my request with all the details of disconnection & deactivation DATES. Tikona Customer care officer said that TIKONA can not reply in MAIL.
I have contacted customer care MAAAANY times, when that does not help then only I have come to the open Forum.
So please do not give me your toll-free number of so called customer care.
Please STOP THIS HARASSMENT.
WHY CAN NOT TIKONA ACKNOWLEDGE & GIVE ME DETAILS IN MAIL ?
I also received bad response from tikona see my complaint.
Sir,
I have taken the internet connection from tikona while my stay in delhi for two months they have scheme to pay two months advance rent and opt to disconnect after two months without any charges.
I requested tikona after 2 months for disconnection and they took subsequent one month for disconnection after doing 20 to 30 correspondence over email and series of 30 approx calls with customer care (with holding/queue time of 30 min each call). There customer service was very poor and not upto mark. No doubt there technical staff is very good and cooperative but due to lack of customer care services things are delay and no information about accounts.
There customer readdress fourm sent me wrong information about final settlement they put device and other amount, where as Tikona device was already collected and no internet usage after proposed two months. I requested the written receipt of device and no usage internet letter they refused.
Me and my Father were mentally harassed by the services of tikona. We would advice to public not to go for tikona services.
I am receiving threatening calls from these number like ([protected], [protected], [protected], [protected], [protected]) these people are fighting and harassing due to non payment of bill. They are telling they are calling from court (they are disrespecting courts by doing fake calls) . The are also harassing and threatening my father who is in old age.
My Account Tikona A/C [protected] (Delhi).
We are law abiding citizen and respect law. We are expecting protection from harrassment and threatening call by tikona.
I would like consumer court look into the issue and resolve.
Thanks
Sir,
I have taken the internet connection from tikona while my stay in delhi for two months they have scheme to pay two months advance rent and opt to disconnect after two months without any charges.
I requested tikona after 2 months for disconnection and they took subsequent one month for disconnection after doing 20 to 30 correspondence over email and series of 30 approx calls with customer care (with holding/queue time of 30 min each call). There customer service was very poor and not upto mark. No doubt there technical staff is very good and cooperative but due to lack of customer care services things are delay and no information about accounts.
There customer readdress fourm sent me wrong information about final settlement they put device and other amount, where as Tikona device was already collected and no internet usage after proposed two months. I requested the written receipt of device and no usage internet letter they refused.
Me and my Father were mentally harassed by the services of tikona. We would advice to public not to go for tikona services.
I am receiving threatening calls from these number like ([protected], [protected], [protected], [protected], [protected]) these people are fighting and harassing due to non payment of bill. They are telling they are calling from court (they are disrespecting courts by doing fake calls) . The are also harassing and threatening my father who is in old age.
My Account Tikona A/C [protected] (Delhi).
We are law abiding citizen and respect law. We are expecting protection from harrassment and threatening call by tikona.
I would like consumer court look into the issue and resolve.
Thanks
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKFB2019 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in
Regards,
Tikona Care