[Resolved] Tikona — Tikona - Mental harassment by Tikona | |||
I was holding a Tikona connection with user ID: [protected]. I have been getting calls from some lawyer from Tikona (Numbers[protected] threatening me that a case had been filed in the Delhi court and that I would need to visit the Delhi court or the police will take action against me. They say it is for the so called pending bill of Rs 600 something and that they had filed a case against me. I have been receiving calls persistently from someone threatening me about the case. This is extremely annoying. I am extremely fed up with these threatening calls every now and then. This is to bring to your notice that, I have taken the tikona connection on 07th March 2014 with 3 months advance rental Plan, But due to very bad service i have requested to close the connection on18th May and the connection has been closed finally on 2nd June 2014. They are asking for Rs 500 for the new bill cycle whereas i alrady paid for 3 months in advance. I was presented with a bill in month of June for due of 501. Which I had already paid in my advance fee. Every month bill is increasing and when I try to call tikona care, the call is not taken and the IVRS system says I will get a call in next 48 hours which I never got. I have also returned the POE adapter to tikona. So please stop harassing the customers by such lawyers or recovery agents. Hope there is no jungle raj of tikona in India. There is much discrepancy in Customer service from Tikona's part. Please resolve this immediately Regards, Avinav Kumar Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Dear Mr. Kumar,
Greetings from Tikona.
We have noted your feedback and the same has been shared with our respective team.
With regards to our conversation on July 23, 2014, we confirm that your Tikona service has been terminated and the devices have been recovered from your premises.
Post full and final calculation, we confirm that there are no dues pending on your account and no refund is applicable.
Also, we confirm that the bill reminders have already been stopped.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
We have noted your feedback and the same has been shared with our respective team.
With regards to our conversation on July 23, 2014, we confirm that your Tikona service has been terminated and the devices have been recovered from your premises.
Post full and final calculation, we confirm that there are no dues pending on your account and no refund is applicable.
Also, we confirm that the bill reminders have already been stopped.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
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+91 22 6119 1700 [Non Technical Queries]
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed July 18, 2014 has been noted and our team is working on addressing the same.
Regards,
Tikona Care