Tikona — Tikona service has technical issue from there end. They are expecting to pay the bill. | |||||
Hi, I have taken connection on 12-Sept-2015 they have taken 850 Rs. On 26-Sept-2015 bill was generated for 315 Rs, which i have payed it. From the 08-Oct-2015 on wards my Internet connection was not working. I have called the customer care "they said please switch ON the device, your problem will be sorted out in 24 hours". After 24 hour I have check it. But still Internet connection was not working. Again I have called customer care " they said same again please switch ON the device, your problem will be sorted out in 24 hours". Again I have checked it was not working. Since from 08-Oct-2015 to 14-Dec- 2015 my connection was not working . I have called many times to customer care no proper response from them. Tikona service is expect me to pay bills, where Tikona service has Technical issue from there end. Why should I pay? I and not satisfied with service. On 29-Nov-2015 one of the technician has came in checked, it worked for 5 mins and the problem was still occurring no internet connection. I have showed him the same, he said " there is problem from Tikona serivce" and he left for the day. From then on wards many technicians has came checked and said " there is a problem from Tikona service". On 05-Dec-2015, two technicians have came and checked it, they said "there is a problem from cell Tower to antenna on my house and they cannot solve the problem", I have called customer care immediately, they have raised a request ( No: 1-[protected]). On or after 15-Dec-2015, I have called customer care for the Waiver request( No: 1-[protected]). Later I have called many times no proper response from them. I am really got irritated with the service. On 17-Dec-2015, I have payed 850 Rs not for disconnection of internet. Very Bad service. they have given a waiver of 300Rs. it doesn't make any sense, if there is a problem from Tikona service for 2 months(around) and they are expecting me to pay the that 2 months bill. I have asked for disconnection and also stop billing. I have no idea what is the status of it. Please help me out with this issues. thanking you, with Regards, Sai dutt.D saidutt.[protected]@gmail.com Was this information helpful? | |||||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||||
 6 Comments | |||||
Comments
Dear Mr. Dutt,
Greetings from Tikona.
With regards to your concern, we would like to inform you that we have addressed your service disconnection request and on that basis we have stopped charging you rentals for the service. You will be charged up to your disconnection request date or billing cycle date or last usage date whichever is later. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we would like to inform you that we have addressed your service disconnection request and on that basis we have stopped charging you rentals for the service. You will be charged up to your disconnection request date or billing cycle date or last usage date whichever is later. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
hi,
This issue is still not address. I am still getting calls from the customer care.
I don't understand why I have to pay for two months bill. If there is a Technical problem from Tikona service and it is also confirmed by the Technical person form Tikona service. They are expecting me to pay the bill.
If I will get any calls, message or E-mail's from Tikona service I would take bit serious action.
This issue is still not address. I am still getting calls from the customer care.
I don't understand why I have to pay for two months bill. If there is a Technical problem from Tikona service and it is also confirmed by the Technical person form Tikona service. They are expecting me to pay the bill.
If I will get any calls, message or E-mail's from Tikona service I would take bit serious action.
hi,
I have asked for proper wave off. this is still not happened.
they are troubling me a lot and really testing my patience.
please help me out with this.
I have asked for proper wave off. this is still not happened.
they are troubling me a lot and really testing my patience.
please help me out with this.
this Tinkona service is bad. 2 months internet was not working and
they will not give proper service and ask me pay the bill for the same 2 months .
and now i am getting calls from Neha sharma assistant advocate of karan gujral from delhi.
they are threatening calls from them to pay the bill.
they will not give proper service and ask me pay the bill for the same 2 months .
and now i am getting calls from Neha sharma assistant advocate of karan gujral from delhi.
they are threatening calls from them to pay the bill.
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Jan 08, 2016 has been noted and our team is working on addressing the same.
Regards,
Tikona Care