Tikona — Unethical behavior and inflated bill | |||||
I got a connection From Tikona with Customer Id [protected], on 25/07/2015, After Paying 2 months advance i.e. upto 25/09/2015. However I faced various issue from the date of connection and made a lot of complaints which never got resolved.these complains are in record with Tikona. On 04/09/2015, I made a called related to connection problem and since then I was not able to connect, So finally I made a disconnection required on 15/09/2015 with complaint ID '1-[protected]'.As per TRAI, a company can charge a maximum upto 7 days from the date of disconnection, in my case they should have charged me till 21/09/2015. But Tikona charged for a full billing cycle i.e. till 7/10/2015, stating its their rule(which is against Trai's rule(Please refer to point 1 here"http://trai.gov.in/Content/faq_subcat_details/74_1_1.aspx")).Thus after a lot of followup I was forced to pay 820/- (including the late fine), where as in actual I should have got a return because :- 1. I have paid in advance uptill 25/09/2015, thus should have received a of refund 4 days. 2. The service provided was bad and I always faced problems and raised so many complaints, for the same. I complained the same to their Applet authority, but the ans I received every time was a biased one and they always speak Tikon's language. I was never contacted for the collection of device, due to which I made a compliant to Customer care with Id- '1-[protected]' to collect the device, but I never received any communication and now they are forcing me to pay 1500 more for the device cost, where as they never collected it. In addition to this, they recorded my Email ID wrongly for which I complained on 27/07/2015 but it never got corrected and thus i was forced to make a new id by using the name which they have entered wrongly, as I was bared from contacting the customer care, through the phone calls. when ever I tried to do so i was put on long waiting list and no one ever turned up. I have tried calling on Tikona CC, but not able to talk to anybody and it says your no. is noted and will get in touch by 48 Hrs, but never received any call It seems Tikona just want to harass its customer and never want to provide solution to them. Where as we have been cooperating with them since the day 1 when we started facing issues and gave them so many chances. Was this information helpful? | |||||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
Dear Mr. Metha,
Greetings from Tikona.
With regards to your concern, we confirm that your Tikona service has been terminated.
Post full and final calculation, you are liable to pay outstanding amount of Rs. 1, 497.55/- .
To make online payment follow the link: http://tikona.in/for-home/customer-support/tikona-care/quick-bill-pay/
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we confirm that your Tikona service has been terminated.
Post full and final calculation, you are liable to pay outstanding amount of Rs. 1, 497.55/- .
To make online payment follow the link: http://tikona.in/for-home/customer-support/tikona-care/quick-bill-pay/
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Dear Tikona,
If you would have read the complete complain correctly you would have come to know exact details of the complaints.
Also it seems currently Tikona is mismanaged in a very apt managed.
So for ur information, ( may be your customer care is not providing you the correct details and neither they are interested. in solving the problems of their customers).
The bill which u are mentioning here to pay is against the device ( for which tikona never made an attempt to collect) has now been collected from my premises and the collection date was 6 days back from the time o[censored]r above response and I have informed the customer care on the very same day via request Id "1-[protected]", along with the scanned copy of the receipt provided by your representative.
So, Ideally if you were interested in solving this complaint you would have confirmed the same here, but that's not true.
Also you are still not interested in reviewing the problem mentioned above i.e.
"I made a called related to connection problem and since then I was not able to connect, So finally I made a disconnection required on 15/09/2015 with complaint ID '1-[protected]'.As per TRAI, a company can charge a maximum upto 7 days from the date of disconnection, in my case they should have charged me till 21/09/2015. But Tikona charged for a full billing cycle i.e. till 7/10/2015, stating its their rule(which is against Trai's rule(Please refer to point 1 here"http://trai.gov.in/Content/faq_subcat_details/74_1_1.aspx")).Thus after a lot of followup I was forced to pay 820/- (including the late fine), where as in actual I should have got a return because :-
1. I have paid in advance uptill 25/09/2015, thus should have received a of refund 4 days.
2. The service provided was bad and I always faced problems and raised so many complaints, for the same.""
So please contact and sync up with your customer care and respond correctly
Hoping this time you would be interested in actually solving the problem.
If you would have read the complete complain correctly you would have come to know exact details of the complaints.
Also it seems currently Tikona is mismanaged in a very apt managed.
So for ur information, ( may be your customer care is not providing you the correct details and neither they are interested. in solving the problems of their customers).
The bill which u are mentioning here to pay is against the device ( for which tikona never made an attempt to collect) has now been collected from my premises and the collection date was 6 days back from the time o[censored]r above response and I have informed the customer care on the very same day via request Id "1-[protected]", along with the scanned copy of the receipt provided by your representative.
So, Ideally if you were interested in solving this complaint you would have confirmed the same here, but that's not true.
Also you are still not interested in reviewing the problem mentioned above i.e.
"I made a called related to connection problem and since then I was not able to connect, So finally I made a disconnection required on 15/09/2015 with complaint ID '1-[protected]'.As per TRAI, a company can charge a maximum upto 7 days from the date of disconnection, in my case they should have charged me till 21/09/2015. But Tikona charged for a full billing cycle i.e. till 7/10/2015, stating its their rule(which is against Trai's rule(Please refer to point 1 here"http://trai.gov.in/Content/faq_subcat_details/74_1_1.aspx")).Thus after a lot of followup I was forced to pay 820/- (including the late fine), where as in actual I should have got a return because :-
1. I have paid in advance uptill 25/09/2015, thus should have received a of refund 4 days.
2. The service provided was bad and I always faced problems and raised so many complaints, for the same.""
So please contact and sync up with your customer care and respond correctly
Hoping this time you would be interested in actually solving the problem.
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Feb 11, 2016 has been noted and our team is working on addressing the same.
Regards,
Tikona Care