Tikona — very bad service

suni5632

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411060

Dear Sir/ Madam,

Tikona Customer ID : [protected]
Name : Sunita R Dalave
Registered Contact Number:-[protected]

I am using tikona broadband since 4 months from Tikona Digital Networks. The service was so bad that i called the customer care to change my registered contact number also sent them an email ( attached screenshot below) on 18 th Oct 2019 But they didn't change my contact number . They did not do so even after repeated calling for 2 months or so.
. since 5 days i am not able to access internet.' Multiple times i have called them but there is no response fom them. They just say that you have to call from your registered mobile number. Since the registered no is lost, I call them from my other no but surprisingly they say that my other no is registered on a different connection which I have not subscribed. After repeated complaints... there is no response from their end. Nobody is addressing my grievance. I am fed up of there answer... they have very poor service.
Mine is a prepaid monthly service and paid in advance ... and my connection is not working. But they are paying no heed to it and I am losing days for which I have paid.
Regards
S.R Dalave

+2 photos

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Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We are sorry for the inconvenience caused. We request you to share your complain on forum.tikona.in. We assure a quick resolution.

Regards,
Tikona Care.

Dec 04, 2019

Updated by suni5632 Already registered multiple times on Tikona app i got reference no only my issue is no resolved check attachment

Dec 10, 2019

Updated by suni5632 Sir/ Madam
I'm fed-up now tikona don't understand my query, since I last two months i have repeated calling tikona customer cares, sending many emails to tikona that my registered mobile number sim Card is lost and registered mobile number be changed, but to no avail. I'm disappointed with tikona service as my network not activated for last three weeks I hereby request to disconnect my connection immediately and please refund my paid charges for one month as the connection is not activated from last three weeks
I got this mail from Tikona
This is Tikona reply for my complaint my lost mobile number

(This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.

Dear Customer,

With reference to your email.
We have already taken your request & the same is registered against your User Id-[protected]. Please note the revised request no:1-[protected] for future reference.

We will be calling you on your registered mobile number to address your issues .Please attend the call.

We expect your kind cooperation with us.
Assuring you of our best attention at all time

Regards,
Customer Care
Tikona Infinet Private Limited)