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Broadband
Tikona Digital Networks

Tikona — Very Slow connectivity connection no [protected]

Address:Lucknow, Uttar Pradesh

I am having 2 mbps connection of Tikona, usually the said service provide services much less than the agreed speed, howerver from last about 10 days the connectivety is 0.20-.0.40 mbps with a lot of "requested time out", the said company is even not bothered to attend/responde the emailed complaint made by me. Very poor services and responce. Janardan Prasad Srivastwa [protected]
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Tikona Digital Networks customer support has been notified about the posted complaint.
Aug 10, 2015
Updated by janardanshri Initially I had made complaint for poor connectivity on[protected] by email but no responded. Their customer complaint number was not ready to listen the complaint, the said complaint is still not satisfied in full, very poor response very irresponsible attitude.

The company wants payment with out satisfactory services to customer.

janardan
Aug 11, 2015
Updated by janardanshri Reg Tikona Broad Band connection No [protected], refer to my earlier complaint made on[protected]. I inform you that the complaint is still unsolved. The said company is charging bill for 2 mbps and providing much more connectivity for example I have measured the speed at about 11.12 pm today the same is only 0.46 mbps with lot of requested timeout.

It is a example of poor and careless attitude of said company in attending the complaint of customer.

Janardan Prasad Srivastwa
Complaint comments 
2 Comments

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Comments

Dear Janardan,

Greetings from Tikona.

Please be assured that your concern listed Aug 08, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care
Reply
Dear Subscriber,

Greetings from Tikona.

With regards to your concern, we are working towards a resolution. We will revert to you shortly.

Also, we request you to refer the link below for ways to optimize the speed:
http://www.slideshare.net/TikonaIndia/3-ways-to-optimised-speed-by-tikona-digital-networks[protected]

For any further issues/queries, please contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care
Reply

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