Tikona — Wave off for one day - Server was down from company side

Address:	201301
Website:	www.tikona.in

Concern, Tikona network was down for entire one day. when i called them executive told me that there is some server issue and it will be down for whole one day. My work got impacted for one day and when i called them later to provide one day wave off, initially one executive told me that we will process that but it was not received to me. Later called again and rude executive told me that we will not process wave off. I am tired of follow up for wave off in past as well. Thus, this time i decided to stop their payment for cycle. No when i hold their payment, they called me and threaten me that service will be disconnected and legal notice will be sent. I told them to provide me wave off for asked day and payment will be done immediately. They are not agreeing to do so, even when the mistake was from there side. I will not make payment to such service provider who is not following his words. And i am making this clear that i am not entitled for any legal obligation to do so unless Tikona provides me wave off for day, they haven't provided service.