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Tikona Digital Networks

Tikona — Worst Internet Broadband service

Address:Pune, Maharashtra

I am from Pune .I have been facing problem from Tikona broadband service since the time I took connection. Since two weeks I am not getting proper connection . I called the customer care and reported the issue. Till now there has been no resolution. Even the login page is not loading. Tikona is looting its customer. The service engineers of the company are the worst. Its really pathetic internet service provider.

During the intial days I took the connection, I faced similar issues that time they disapproved my waiver request too. I would request that proper action needs to be taken against these fraud companies who loot the customers and provide worst service.
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Tikona Digital Networks customer support has been notified about the posted complaint.
Aug 10, 2015
Updated by arjunja My User ID is [protected]. I also got message fro tikona that my issue got resolved.4 technical ticket were issued during this time period. I called tikona service desk for around 20 times during this period. Still they didn't resolve the issue. I request the board to take a note of this and take proper action against this company
Aug 10, 2015
Updated by arjunja Yesterday I called the tikona customer care to stop this worst connection as I dont ever want to use their services again. After long call with the customer care guy, he requested me one last chance.He said their service engineer will visit my house today(10/08) morning. But they did not come, I waited till 12 p.m. I called them again to enquire. Then the guy told we will resolve by another 24 hrs. I told him I have been waiting for almost one week and is not interested in continuing with the service.He again asked for one chance . I said enough is enough. I told him to stop the connection, as no longer want to use tikona broadband in my life. He said I will receive message for cancellation within few hours. God know what lies next.

I request the concerned to please take some action against this company who is cheating the customers .
Complaint comments 
22 Comments

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Comments

Worst broadband connection ever!!!
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I have filed for termination of their service.
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Dear Arjun,

Greetings from Tikona.

Please be assured that your concern listed Aug 10, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care
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Hi Tikona,

Please terminate my connection . I have already given request for the same today!! I dont want to go ahead with your connection anmore.
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NOW I CALLED TIKONA CUSTOMER CARE TO ASK REGARDING MY TERMINATION REQUEST. THE CUSTOMER CARE GUY TOLD THAT THE TERMINATION REQUEST WAS NOT FILED. SUCH A FRAUD COMPANY. Earlier in the day i was informed that termination request was filed and i will be getting message within few hours. but it i didnt get any message. So now called the tikona customer care as to why i didnt get the message then they informed me that request was not registered. Now again I made them file the termination request and also noted down the request id which is 1-[protected]. I knew this would happen with tikona as they never care for their customer and is solely focussed on looting its customers.

I request the authorities to take action for misleading and against poor service that this company is providing
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MY TERMINATION REQUEST IS STILL NOT DONE. I havent got any response from tikona side till now
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Again the fraud customer is again saying that termination request is not registered . New termination request number is [protected]. This company is fraud. the customer care guy cut my call when i was talking. I redialled and they are not picking the phone
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they are not terminating my connection even after i requested for the same.
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Authorities please take a noye of this and i request some action to be taken against tikona
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Authorities please take a note of this and i request some action to be taken against tikona.
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Another proof of this fraud company.Got the below message from tikona. Again they have rejected the waiver request


Service request update for your Tikona account- [protected]


This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.

Dear Customer,

We have investigated your waiver request, we regret to inform that there is no waiver applicable in your account for the disputed period .

In case you have any query please feel free to contact us on toll free number[protected] FREE or you can also write to us on [protected]@tikona.in from your registered email id .
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they are looting the customer providing pathetic service
Reply
Dear Arjuna,

Greetings from Tikona.

With regards to your concern, we are working towards a resolution. We will revert to you shortly.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care
Reply
My connection is still not disconnected and i am still recieving the bill. This is very pathetic. Even after raising numerous request they are carrying on with their fraud way. I called again their customer care and filed a request request id[protected].In the above chat they had mentioned they will resolve the issue but still they have not. Why do you keep lying and looting the customer.
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I am attaching the mail that tikona send now
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Attached is email

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First of all tikona service is poor and to.And to add to it they do this to their customers. Even after so many complaints and termination request they are doing this
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Till now there is no response from the tikona guys. No resonse to service request raised. I
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Tikona has now send me the mail regarding full and final settlement. They have billed 2150rs. I tried to call the customer care twice they cut my call. T
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They keep on doing this fraudery. Please take some action against this company
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