[Resolved] Tikona — Worst...Never works...Pay my money back | |
This is the first broadband I took to Chennai Selaiyur area. It is Tikona.
The service is pathetic. I took my broadband with 4mbps speed on
31-Jul-14 and since 1-Aug-14 the broadband is not working. I say it is
working but I do not know when it works. It is up to Tikona & their
router mood.
Every day I call their service center where they have recruited agents
in the name of technical support, who can not help you by any means and
only one answer your problem will get rectify by 24 hrs, which will
never ever happens.
So if you do not want to suffer then do not take Tikona.
My number: [protected] Was this information helpful? | |
Complaint marked as Resolved
It is working as expected now. Signal is ok now. Please improve call center support and try to change the resolution time from 24hrs. Tikona Digital Networks customer support has been notified about the posted complaint. | |
 3 Comments | |
Comments
The service has been restored after continues follow-up of 4 days. These 4 days the Internet was not available 24x7. I have requested for a waiver. I hope that request would be considerable.
Hope to get a better service. I have given your contact to a new customer (My friend) for new connection.
Hope to get a better service. I have given your contact to a new customer (My friend) for new connection.
It is working now. But need improvement in call center.
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Aug 5, 2014 has been noted and our team is working on addressing the same.
Regards,
Tikona Care