Tikona — WORST SERVICE AND FALSE PROMISES | |||
Hello, I have subscribed for 2Mbps plan, and I always get speed around 1/8 or 1/16th of it. Regarding this issue, I have been complaining to Tikona from more than one month, and still they havent resolved my problem. Also I have asked them to refund amount of last two month internet bill as I have hardly use their service because of their poor service. But TIkona doesnt seem to listen, They have proved to be the worst provider of India, I would suggest everyone, not to get Tikona installed at their home at any cost. Please help me in getting refund and better service. Thanks User Id : [protected] Was this information helpful? | |||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Its been more than 6 weeks, still the problem is not resolved. Yesterday customer care executive called me and said, its resolve from their end. But I cannot see any change in network, still the same speed.
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Screenshot attached.
Dear Mr. Shrivastava,
Greetings from Tikona.
With regards to your concern, we are working towards a resolution. We will revert to you shortly.
Also, we request you to refer the link below for ways to optimize the speed:
http://www.slideshare.net/TikonaIndia/3-ways-to-optimised-speed-by-tikona-digital-networks[protected]
For any further issues/queries, please contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we are working towards a resolution. We will revert to you shortly.
Also, we request you to refer the link below for ways to optimize the speed:
http://www.slideshare.net/TikonaIndia/3-ways-to-optimised-speed-by-tikona-digital-networks[protected]
For any further issues/queries, please contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Still the issue is not resolved.
How much time do you need to resolve issues. It seems you people really don't care about giving proper service.
Also I raised request from waiver for which I never got any reply.
I asked customer care executive's regarding this and they never replied
How much time do you need to resolve issues. It seems you people really don't care about giving proper service.
Also I raised request from waiver for which I never got any reply.
I asked customer care executive's regarding this and they never replied
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed May 13, 2015 has been noted and our team is working on addressing the same.
Regards,
Tikona Care