[Resolved]  Tikona — Worst service! Disappointed!

Address:

Chennai, Tamil Nadu

We have been using Tikona for the past 2 years. Recently, we shifted our place of residence and hence when contacted the customer care for re-installation, they did in a week's time and also informed us that the installation amount will be waived off. But the main problems arose after that. We started facing frequent disconnection along with poor internet connection. There would be daily calls made to the Tikona customer care, when we would be made to wait for a ridiculous time of 20 to 25 mins just to get our issue resolved. Finally, frustrated with this service, we decided to opt out of this service provider and registered for permanent disconnection of services. We were told that it would take another 15 days for disconnection( during which if we are logged in, we will get charged for the entire month. this is a marketting gimmick to wait for the cuatomers to change their mind). When we recieved the bill, we were charged for the previous month's usage alongwith the re-installation charges. On contacting them, the customer care informs me that he has a condition to waive off the installation charges, i.e. only if we cancel our request for disconnection, when infact, the waive off was irrespective of our decision to disconnect or not. I would like to really file a complaint against these cheaters who are fooling customers and robbing them of their money. I am definitely dragging them to consumer court.