[Resolved]  Tikona — Wrong billing & Not Disconnecting the network

Address:	Bangalore, Karnataka
Website:	www.tikona.in

I have a complaint regarding My broadband connection with Tikona. My User Id is [protected] and I took the connection on 21 June 2015 with a plan of 2 MBPS speed and I paid 2850 Rs. From the day1 the speed was literally zero or very minimum. I never got the speed that I was promised. I called so many times to their customer centre and everytime they said, engineer will visit my house to resolve this but never came. After a few days, there will be connection restored but of no use as the speed will be dead slow. I registered complaints many times and mailed them against the issues even to their appellate team but no response or resolution. Unfortunately, on Aug 1st the connectivity is completely gone and never worked since then. I raised the complaint on the same day and they said it will be resolved in a day but even after few days nothing happened and no one visited my house to resolve the issue so I requested for the disconnection. So Literally Since Aug 1st, I have been waiting for the disconnection, I called at least 20 times and mailed many times but no use. Apart from this, they are just sending the bill for every month. As per their mail, the issue would have been resolved with in 10 working days but its been more than 45 days. I have all the details about my mails to them and all the usage data. It''s been more than 45 days that I raised request for the disconnection and I''m supposed to get the refund amount of 800 Rs, since my deposit is there with them. Please help me in getting the network disconnected and to get my refund. I can provide all the data that I have regarding this.