Tolexo Online Pvt. Ltd. — Replacement not returning & not refunding reverse sending postal charges

Myself Tanmoy Bhattacharjee from Shyamnagar, North 24 parganas, W.B. Cheated / Harassed by Tolexo Online Pvt. Ltd. I purchased 3 safety shoes from Tolexo.com & before purchase I made a call / mail them for their return policy for shoe size fitting issue. Executive Subham Gupta replied after one more time mail. If shoe size not suitable then Tolexo will replace it & will create return from their end. As they confirmed I placed order on 10th july 2015 for 3 safety shoes on COD. Order No TOD[protected] 1) Hillson 7 star boots size 8 2) K-safe safety shoes size 8 3) Hillson Tyson shoes size 8 They delivered those shoes on 16/07/2015 & I paid rs 1158.00 to delivery person. I found all shoes in ok condition & as size 8 loose fitted on my legs I request them for a replacement on 17/07/2015 for size no 7 for all of three shoes. HILLSON 7 STAR BOOTS NO 7 T07HLS0135 K SAFE SAFETY SHOES NO 7 T07KSA0016 HILLSON TYSON SHOES NO 7 T07HLS0087 As I called [protected] number they told me to send product & packing images [protected]@tolexo.com. I sent all those images of box & shoes which they delivered to me. One ticket generated for this return #176392 After three days on 20th july 2015 Monday they sent mail to confirm “reverse pick will be done in next3/4 days. And to share their warehouse address (Delhivery fulfilment Center Plot No – 319, Village Bharthal Dwarka, Sector 26 New Delhi - 110077) to reverse pickup person.” I packed all those shoes next day but no pickup person contacted me in next 3 days for collection. Harassment starting this way, when I called Tolexo CC I got to know that reverse pick up will not be done from their end as its out of courier partner service area. They suggest me to send all those shoes to them from my end they will refund the courier/ postal charges upto rs 200.00 but they never informed me from their end in mail as a reply that I asked earlier. When I called [protected] some male executive disconnect my call after hearing my name / ticket no. I sent a registered parcel via INDIAPOST from Shyamnagar P.O ( Tracking No CW[protected]IN) as their mentioned warehouse address Delhivery fulfilment Center Plot No – 319, Village Bharthal Dwarka, Sector 26 New Delhi – 110077 I rechecked with P.O for updated status. They confirmed that delivery was made on 04/08/2015. I mailed [protected]@tolexo.com with updated status but no response came from them. When I called them some CC person disconnect the call as I mentioned above. I mailed/ called them couple of time on last mail but they all are in silent mode. Whenever I chatted with the executive they always said to wait another 24/48 hrs they will confirm. But no reply came from their end. In-between I got few calles from Tolexo they are creating ticket/ processing in next 24 hours but their 24 hours not yet over. 15 days passed but their mentined 3 / 4 days not yet come for replacement. In a month they changed their customer care no [protected] to [protected] but whenever I called new no line its automatically disconnected & charged for a STD Call. In this entire process I connected with SANTOSHI/ ABHISEKH/ NIHARIKA/ ASHISH/ RANJAN/ ANSHIKA/ SHIVANI. Everybody completely knows the issue but all are silent. That’s the way to grab customer’s hard earned money. They not returned the replacement shoes of no 7 & not refunded reverse sending postal charges of rs 164.00 that I paid. Every time I made call, had to tell them the entire story from beginning after generated ticket no #176392. After hearing all details they told me to wait another 24 hours to wait as usual. But problem remain unsolved. I just wasted a lot of money by STD call on Tolexo. I had a last talk with Tolexo Executive Santoshi around 8 min on 13/08/2015 then two times she called me to confirm the correct shoe size no on the same date that I required. As she & Abhisekh both of them generated the wrong order with size no 8 again 7 again. As Santoshi confirmed me on last 13th august but still no progress yet. They grabbed the product money & delivery charges this way. All executive are same & they trained to give some false satisfaction as they worked to customers. After final mail I got ticket no #198915. I have all the required documents/proof from beginning to end & have some voice recording audios to proof Tolexo.com as liar & cheater. I just need a platform to proof as I have strong proofs against them. As I searched google.com & here found lots of complains against Tolexo, most of the time they creat issus during replacement. Company Name & Address & some proofs details given below: Tolexo Online Pvt. Ltd. H-150, Sector-63, Noida, UP 201301 Email: [protected]@tolexo.com Contact: +[protected] Previous No: +91 [protected] Screenshot attached: 1) Before buy mail confirmation. 2) Replacement requested confirmation. 3) Invoices 4) Shoes/ Boxes image 5) Few mail communication screenshot. 6) No response on mail screenshot. 7) Postal receipt & Delivery confirmation. 8) Call log details with Tolexo (Incoming & outgoing) 9) Chatting proof with customer care 3 times. 10) Voice Recording Proofs of False Commitment & harassment. ALL AUDIO PROOFS HERE by sequence 1.2.3…. http://soundcloud.com/user[protected]/sets/tolexocom-audio-proofs