[Resolved]  Tommy Hilfiger — Bag Skin Out Completely

Address:

Ahmedabad, Gujarat

I had purchased a bag from Tommy Hilfiger, Mumbai and its not even a year the entire outer leather skin from my bag just came out. I was told in case of any complain i can as usual go to any store all over India for my convenience. I went to ahmedabad store in alpha one mall and showed them my bag condition. They told me they will be keeping my bag for Quality check and this will be done in Bangalore. On asking them the entire duration for my bag to get back to me they said the entire process will take 2 weeks. On their assurance i gave my bag for whatever quality check they had to do. Later it was more than two months i kept calling the people in ahmedabad to let me know the status of my bag. But the way they talked was completely a misbehavior. They don't know how to deal with the customers. They would always tell me madam just give us 2 mins and we will let you know. But their two mins never came till 2 months and they had no clue where actually my bag is. After all such nonsense i got frustrated and went to the shop directly do ask for my bag. I went late night almost when the store was just about to close. The employee from Tommy Hilfiger said he has no clue about my bag what he knows is that the bag is in Bangalore for Quality check. I told them i need to get the update on my bag the very next morning. The next morning at 9am i get a call from Tommy saying that my bag is back in ahmedabad and it has failed the Quality check i.e. Meaning they canno0t fix it neither replace it. Now the only question that i have is how can my bag be back the very next early morning that too when they had confirmed me that its still in Bangalore for quality check. I don't believe they even sent my bag for a quality check because if they would have sent my bag it would have definitely got replaced because its condition really got pathetic. I did not say anything to the employees there just took my bag and was coming and during that same time i heard the lady employee saying to a guy " yaar isko bheja tha kya bangalore? bheja hota to reject nahi hota". I had even asked the employees there to show me any mail or a proof that my bag was being sent to bangalore for check, but they didnt had any such proof. I just dont belive even after buying products of such high range the service delivery to the customer is pathetic. Tommy needs to look after the complains of their customer and not just fool around.