I returned a defective item for a full refund, and I sought to get a full refund of my over charge fee of 70.00.
Pursuant to my other emails to Hilfinger I am very displeased with the conversations I have had with customer service. Everyone is polite, but I am getting the run around about my money. I have my refund, but of course the solar charger is not working, and I was charged a fee because the tommy website does not alert the shopper that every time it ask that you correct something in the order it charges your card. There is no excuse for the order not go through because something is wrong, and yet get charged five times. This is too much difficulty and hardship for a product that does not even work. I made a purchase for 209.99 and was charged 419.99 as the coupon code posted on the order page did not work. Moreover, I was told the information on my credit card was incorrect and to correct the error and resubmit. Everything was correct and unknown to me I was charged 419.99 every time I submitted the order as directed. So it is clear there was nothing wrong with the information provided on the credit cared as I was charged 5 times. The bank rendered a 70 dollar fee and I need to be reimbursed for that charge as well.
The coat was not the correct price, and I was charged fees due to e-commerce site providing incorrect information. The coat was 50% off and I was charged full price (five times). I looked at my account and hilfinger did just refund the over charge for the coat, but did not refund my over draft fees. Hilfinger charged me 3 to 5 times for the coat but I only ordered one coat. The bank refunded the 419.99 that they saw several times, but then fined me for the 3 to 5 charges.
Moreover, I have called several times seeking to get a return label with expedited shipping so that I may be made whole. I have spent in excess of twice the price for the coat seeking to get one that worked. However, the charge bank is the issue and does not hold a charge nor can it be charged...therefore replacement parts should have been made available. I believe in the concept of solar power and this is why I am trying hard to get a functioning coat.
I should not be held responsible for the cost of the coats and a good faith refund issue since the devices does not work, and it appears that both coat might have an issue.
There is a very difficult process to speak with someone at Hilfinger who can be responsible and get things done. I still do not have my money back and Hilfinger has not made any attempt to correct the fact the device in the coat does not function. They said return the coat...and yet I still have not gotten refunded and it cost me 70.00 dollars just to order a defective item. Hilfinger is not interested in making customers happy or keeping them. Was this information helpful? | 
