Toshiba India — 5 Months No Replacement or Service from Toshiba

Address:

Thane, Maharashtra, 401107

We have bought Toshiba TV Model No. Toshiba LED 81 cm 32P2305ZE on date 16/03/2014 from Croma Retail Store Phoenix Market City Kurla-A123 Mumbai which had 3 year warranty. The TV panel was not working properly for whihc we raised complaint on 17th September 2016, which was done after the technician visited our premises and said some major issues and needs to be replaced.

After few days the service center informed that TV Part is not avlaiable and hence we wowuld be refunded the entire cost of TV, the cheque for it would reach before 30th November 2016.

Every time we call there is one or other reason readyly given and now toshiba say they would get the part which is being imported. On 17th january, 2017 they said in 2-3 days we shall receive the it, but again same things. Today 30 January 2017, again they they are saying that the product would in in process and will get in 3-4 days.

We are really fed up with thier flse commitments, also very veyr poor service from call center to the person assigned to us, We spoke to Deependra Singh, Sandeep all of whom are just not taking our case seriously. We do not want the part replaced now and would require refund with all the harrasment and mental torture for last 5 months.

Service Request No:- TIPLSR9H0026410.

Please help us in getting justice.

Thanks
Ashwin