Toshiba India — After sales service

Address:

400024

Hi Sir / Mam,

I had purchased a Toshiba television approx. 3-4 yrs ago which seems to be working extremely fine. But recently it had been showing some issues, so had to call in the authorized technician from Toshiba. On 1st visit (29th April 2017) the technician confirmed that the television had an display issue (backlight issue) and could be fixed with a minimum expense, so we had given him the TV but after a week or so (that too after we as a customer following up), a new technician comes back with the TV saying that it also has a software issue and need additional repairing expense. So now we as a customer cross question sayin that why such critical information was not 1st noticed during the 1st visit and whats the guarantee that you or your organization as a technician has not removed any parts from the TV ? whats the point to get it fixed from an authorized technician if they cannot figure out the fault at the very 1st visit. We have lost a trust on such a genuine company like Toshiba and need an appropriate solution.

Please help.