Toshiba India — complaint no. tiplsrxh0005221 for refund.

Address:

Howrah, West Bengal, 711102

Dear sir

I wish to express my dissatisfaction with the behaviour and service of toshiba service center for repairing /refund of led television. We have logged a service request for the tv on 04/10/2016. The product was within the warranty period. After prolong waiting (3 monts) it was confirmed by the toshiba kolkata regional sales manager of mrs susmita das that rs 15900 will be refunded due to unavailability of led panel. She advised us to send few documents like invoice and a cancel cheque. She assured us that within 45 working days the money will be refunded. We believed her words. We submitted all the documents that she asked from us and waited more than the said days. But no money is refunded till today. We called her and asked reason for this delay. But instead of explaining she rudely behaved with us and told us that she will not entertain our request further.

Now we are quite surprised to see this kind o[censored]nprofessional behavior of the company like toshiba. It was certainly not acceptable and if this sort of thing continue to happen then im sorry to say the trust factor of toshiba will go down which will directly impact the brand value of toshiba.

So im writing to you to know when our money will be refunded. We have logged the service request almost 9 months ago and still we didn't get any resolutions.

So kindly help us by refunding our money asap.