Toshiba India — Denial of repairs/replacement to toshiba led tv by toshiba service centre, sonipat (haryana) within warranty period

Address:	Sonipat, Haryana, 131101
Website:	Toshiba India Service Centre

Dear Sir/Ma'am,
I had purchased a Toshiba LED TV 40", Model Number 40L2400ZE and Serial Number F076D4J00159V1 from M/s Goswami T.V. Centre, Ganaur vide Bill No 12577 dated[protected] with total 3 years warranty vide Warranty Card No 10276982. Now, the above LED TV has sounds but there is no display of images. Accordingly, a complaint Number TIPLSR2I0003657 was lodged with Toshiba Customer Care Centre on[protected] through my registered mobile number [protected]. The mechanic Mr. Sandeep from Toshiba Service Centre, Sonipat visited my place of residence in Village Datauli, Tehsil Ganaur, District Sonipat (Haryana) to attend to the complaint. On his demand, the original bill, warranty card and user manual were shown to him. But he denied for repairs stating that the above LED TV is not covered with 3 years warranty and instead he demanded a sum of Rs. 5200/- for repairs/replacement of the Power Supply card which is faulty as per him. But, since my above LED TV is under 3 years warranty (1 year comprehensive + 2 years extended) why should I be denied for its repairs/replacement free of cost. As such, I have again registered a complaint number TIPLSR2I0003657 on[protected] with Toshiba Customer Care for the same. Hence, I request for your intervention to resolve the issue, failing which I will be constrained to take up the same with Consumer's Rights Protection Forum including Courts of Law.

Thanks & Regards,

Sub. (Retd.) Sultan Singh
[protected]