Toshiba India — Led tv complaint

Address:

Ahmedabad, Gujarat, 382350

Sir,
My name is Nishant Fadia contact Number is [protected].

This is to bring to your notice the Toshiba LED TV model number 40PS200ZE purchased from Sales India, Ashram Road, Ahmedabad on October 27, 2013 has developed technical snag since August 2016. A complaint lodged with your customer support desk (complaint number TIPLSR8H0031506) through Sales India on August 18 has so far failed to elicit any response from your end.

Considering the said LED TV was still under warranty when the complaint was first registered, I was assured a refund or replacement by Gujarat service centre head Ketan Thummar. Repeated reminders have failed to get the problem addressed.

Last week when I connected to Mr Thummar, I was conveyed orally that the LED TV will be repaired at most. For a product I spent Rs 53, 990 on, a repair is unacceptable. Considering the complaint was raised well within the warranty period, I seek replacement or full refund.

I have already approached the Consumer Education Research Society in Ahmedabad to guide me through the redressal process. In case I fail to hear from you, I will be forced to take a legal action against you for the defective piece and pathetic after sales service.


Nishant Fadia