Toshiba India — Low technical skilled guys in services centers

Address:

520013

Hello Team,
I got a Toshiba water heater(25 liter) in month of DEC 2016. After fitting we identify that their is an leakage of water coming out as drops.
I call to customer care and register the complaints[protected]. technician checked and order for replacement of Body part.
After that Technician took my heater to work shop for replacing the part. Next day they came and install the heater.
Here problem started.. Heater not fitted in a correct manner.. and lights are not working properly. Talking to them we came to know Technician is not experts, he is a trainee, on the same day they close my request with out resolving the issue.

I raised second request[protected] . I informed all the above info to Customer guy to send one good expert. But no use. same person came and done some thing and currently smell is coming out from my heater. but request is closed.

What is the use of buying water heater?
Why Toshiba is sending low technical skilled guys?
Who is the correct POC to resolve my issue?

Regards
Prabhu K