Toshiba India — Malfunctioning 50 inch toshiba led tv

Address:

Thane, Maharashtra, 401303

Hi there mr. Deependra singh, (Escalation team).
I would like to bring to your kind notice that the service team of toshiba india is highly pathetic and a great disaster. I have been told by mr. Manoj saran that you handle the refund issue. I would like to bring to your kind information and record as under:-
1) i purchased toshiba led tv l2300 series. I purchased it on 14/01/2014. It is under 3+1 year warranty. Model no 50l2300ze b. Serial no d498b5j00082l1.in the month of october 2016, it started to malfunction. The said led, was in warranty period. I brought the same to notice of your service centre via email dated 27/10/2016.
2) the complaint was logged and the complaint no is tiplsrxh0042526. (Reply email dated 27/10/16.)
3) in the interim period, i. E., between 27/10/2016 and 11/11/2016, the technician mr. Deepak came to rectify the issue. I was told that there is issue with the panel. Further, i was told by mr. Deepak that the said replacement panel wasn't available with the company. Then i asked mr. Deepak that i would like to speak to his senior to get to the crux of the matter and get it resolved. Accordingly, was given the number of mr. Roodal. He told me explicitly that since the panel was not available there was the other option of refund. Left with no choice, i said i wanted the refund.
4) accordingly, i emailed to manoj for the refund on 11/11/2016.
5) on 15/11/2016, (The day i was to go to nz for 2 months) i was informed, via email, by mr. Manoj, that the refund process takes 45-60 days, from the concerned department. I was ready for the wait. (I have all the emails with your company, as evidence).
6) after returning from nz, i am informed by mr. Manoj that the company has stopped refund and that as soon as the panel comes, the technician would retrofit.
How come your company, having an international presence and repute, go back on its words? Once they say the panels are not available for the said led tv and after nearly three months they say that the refund process has been cancelled or now as soon as the panel is available it will be retrofitted!!!. Don't you think that a well established brand like toshiba is taking the common consumers for a jolly ride? This is a clear case of 420.
I want my refund at the earliest. I don't want the repairing of the faulty led tv. Give me my refund and take back your faulty tv.
This is my first and last email to your escalation team (Toshiba india).
If my issue is not resolved at the earliest, i will surely approach toshiba japan, for redressal and inform them about the dismal service given by toshiba india.
The last option will be to sue toshiba india, for the said faulty led tv, including legal cost, mental torture, time consumption and consequence. (Please note. I have all evidence with me and i will deliberate my case, myself.)
Thanks, in anticipation,
Domnic dsilva