[Resolved]  Toshiba India — never buy toshibalaptopspoor service

Address:

Mumbai City, Maharashtra

I have been facing a major problem with my laptop and i have given my laptop to service centers twice and more than 15 days for repairing the same issue, but there is no help and even reply from toshiba's RSM. Please read these mails: Dear Mr. Neeraj, I have mailed you about 3-4 times and there is no reply from your end? I still have not received my laptop and your customer service team says they stillhave issues with the laptop and they are not able to resolve the same, will you be kind enough to arrange replacement now? It has been more than 10 days your guys are trying to resolve issues and giving false commitments. Kindly respond, Swapnil Dear mr. Neeraj, Episodes of false commitments do not end with your guys, I have been told that they will finally repair my laptop and return it back on Saturday evening, they did not, they said they will return it back on monday, they did not, is there any pride and honesty left with your guys??I have lost hopes on you guys, hopeless!!Swapnil Sansare Sent from my iPadOn 24-Jul-2014, at 12:20 PM, Swapnil Sansare - Divide By Zero Technologies <[protected]@gmail.com> wrote:Hi toshiba team, I thought i will get call from one of your senior sensible guys.. I am all disappointed no action from your side. I called up service center, they will restore my laptop and recover my data and give me back.. As promised by mr Dinkar and mr vishal from f1 info solutions.Now they say data restoration is not possible.. All i have got from toshiba is false commitments..You guys are forcing me to take my complaint with consumer forum.Warm Regards, Swapnil SansarePH: [protected]Sent from my iPhoneOn 22-Jul-2014, at 2:18 pm, <neeraj.[protected]@toshiba-india.com> wrote:Dear Mr SwapnilAt the outset, Without prejudice, we regret for the inconvenience caused.I have asked my service centre to check and revert on your laptop complaint.I would like to ensure you that, we would resolve the issue as per warranty terms and conditions .Regards Neeraj Mishra----- Original Message-----From: Swapnil [mailto:[protected]@gmail.com] Sent: Tuesday, July 22, 2014 11:41 AMTo: (TIPL)Laptopcare; mishra neeraj(ＴＩＰＬ DS Division)Cc: (TIPL)LaptopcareSubject: Re: Urgent attention required- unhappy about customer support & productDear mr. Neeraj, I need laptop replacement and I am waiting for your reply.SwapnilSent from my iPadOn 21-Jul-2014, at 1:45 PM, Swapnil <[protected]@gmail.com> wrote: Dear Mr. Neeraj, I have bought Toshiba laptop 2 months back with serial number: yd044271S.I have placed my first complaint almost 2-3 weeks back(case no: TIPLSR6f0040176).My laptop was showing no media present, and it was not booting up( showing the black screen).After complaint was registered, I was promised that your person will visit next day and clear the issue, he did not turn up as com.. When he came and checked he said hard drive is damaged, and needs replacement, and local service center person said they do not have hard drive in stock, they will order the same and it will take 1-2 days more, but they took 4 days.. After that as well when the guy came up with hard drive he said there is some issue With the installation disk and he took laptop back to service center for one more day.Even after all this drama, When they came over to deliver the laptop it was showing secure boot error on right hand side bottom on my windows desktop.These guys said it is issue with windows installation and we will give you DVDs and you install the windows and get it resolved as it was urgent matter, I had no choice I accepted that as time was running and I couldn't trust your people on time commitment.I used to call your call center and they gave me false commitment 3 times, and I was just foolish to trust you guys all over again and again..I reinstalled the windows thrice and error was not resolved, so I went on internet and checked for resolution and found that I just have to enable secure boot from system bios setup.I did that and my pc was working fine.. Your service people did not have knowledge about your own product and I had to resolve it, on top of that my work got harped for a week, apart from that all my data was lost due to faulty hard drive.After almost 20 days now same problem has occurred (case no: sr7f0046508), I raised a complaint with your guys yesterday and he said that I will get a call from Toshiba by morning, but again your guys fooled me and I called up just now to ask about the issue, your guy has promised a call from your end by today..I want replacement of my laptop, as there is same problem raised again and again, I lost my data and presentation that I was working since last 6 days, I have lost my business worth lakhs of rupees because i am not able to present my data to client.Will Toshiba bare my loss?I can't afford to loose my data every 20 days, I hope I can expect some help from you at least, I have been using Toshiba laptops since past 7-8 years, but never faced such issues, I have lost my trust in you will never buy a Toshiba product ever. Swapnil SansarePh: [protected]