Toshiba India — Not getting my Led TV back

Address:

110096

This is regarding service issue for my full hd led tv (29p23c5ze) in warranty. Tv has screen issue with lining since march, 2017. I lodged a complaint at customer care on dated 03rd march 2017 with complaint no. Tiplsr3i0003926. I was assured that same will be repaired within 15 working days. After that i call toshiba customer care again after two or three days and stating the issue. Then, a service person visited on 07 march but he could not rectify the same and said we will order part for this. I again call customer care they given me a person number call 'shyam' his mobile number is ([protected]) and said he is the person who takes care all complains in your area. Then i call that person he said we will replace your screen within 15 days and we have ordered your part for your tv from our warehouse so called (Bangalore). Then we waited but noting happened. After 15 days we called to him again, he said what part ordered for your tv has not come yet and we will pick your tv and send to our warehouse for repairing. Again we called to customer center for re-raise complain. After some days we received a call from "ensure support services" a transport company asking for pick the tv for repairing. Then he took 4-5 days for pick the tv. They pick the our led tv on 11th april 2017. It has been passed almost two month but till now we have not received our tv back from them. When we call him for our tv, he always say it will get more time to repair. Sometime he say some other part also defected then we changing it.

So i requested to you please look into this matter strictly and do the needful asap.

Thanks you
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