Toshiba India — not provide service

I have one led model no. 32p2305ze / e09x14h00683l1, date of purchased
23/06/2014.
This led stopped running from 12/02/2017 and complained raised
Ref: sr2i0016430 date 15/02/2017.
I got local service agent details no: [protected] of ms. Susmita.

But unfortunately more than year passed this has not been attended.
Now for last 3/4 months no response from customer call number as well.

Can you please define what's the time line of attending a customer call for
Company like m/s toshiba.

I am really sorry to chose a brand like toshiba and trusted a miss trust as
Well.
I hope you can understand my pain.
Request you to look in this matter urgently by next 3/4 days time.

With best regards
Ch. Damodar patra
Plot no-102, nigamanagar,
4th line, ankuli, berhampur

Mobile: [protected]

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With best regards
Ch. Damodar patra