Toshiba India — Poor Customer Service Support

Address:

Mumbai City, Maharashtra, 400607

I had a issue with my Toshiba Television, since one day the picture went off. We called up the Customer Service Toll Free Number of Toshiba, and we were given a complaint number 8005047

They sent their representatives within 1.5hrs and these 2 guys who claimed that they were from the company that provide services for Toshiba, " Customer Support Center" said that the motherboard of my TV is gone and needs replacement. We were told it would cost around 10K, and when I requested to give some discount, they said that they can provided if I dont need a bill. I was more than happy to agree to this tradeoff for Rs 6000/-

Now they took my TV and yesterday it got delivered, and I paid Rs 6000/- as committed, but to my luck, the TV again started giving the same issue, and I got angry and demanded my mone back. After a lot of argument I got this back, and the delivery boy, Sandeep spoek to the manager of Customer Support Center, and took the TV back, and said they would again look into this.

Now it has been more than 24 hrs and there is no trace the 2 guys who had taken my TV first are not bothered to pick up my calls at all, and when we call the company :Custoemr Support Center: the manager seems to say that he will look into this, and get back, but no commitments. Now I really dont know, where is my TV and if this has been repaired genuinely and if I will ever get back my TV at all.

I am extremely sorry to state the sorry state of affairs of a MNC like Toshiba and the ay they seem to give treatment to their customers. It is highly unbecoming of a Japanese company and a shame of its part.

Now I would expect atleast Toshiba responds to my complaint and look into this, and confirm if at all this company in Kurla who claim to be your authorised service center is genuine at all

Failing which, beyond 24 hrs, (Beyond 3pm tomorrow) I will be taking this up very seriously at the consumer Forum and only you shall be responsible for the damages.