Toshiba India — Refrigerator Not functioning

Address:

Park View , Sector 3 ,

Current Ticket :[protected]
Past Ticket :[protected] closed with no acknowledgement.

To begin, the Toshiba fridge I purchased from your store has turned out to be nothing short of a nightmare. From the moment it was delivered, it exhibited multiple faults and defects that render it practically unusable. The cooling system is unreliable, causing inconsistent temperature fluctuations that have resulted in spoiled food on several occasions. Moreover, the fridge give a burning Smell & both the sides are always hot as hell, allowing cold air to escape and resulting in excessive energy consumption.

But my grievances extend beyond the faulty product itself. The level of service I have received from your company has been nothing short of abysmal. Each time I attempted to seek assistance, I was met with indifference, incompetence, and a complete lack of ownership. The multiple service calls I made were met with delays, rescheduling, and, ultimately, a lacklustre attempt to rectify the situation.

What truly astounds me is the complete lack of ownership displayed by your company in resolving this matter. Instead of taking immediate action to address the faults and provide a suitable resolution, I have been subjected to a series of excuses and blame-shifting. This lack of accountability and responsibility is utterly unacceptable and reflects poorly on your company's commitment to customer satisfaction.

I must emphasize that I have been incredibly patient throughout this entire ordeal, but my patience has reached its limit. I demand an immediate resolution to this matter, which includes a full refund for the faulty Toshiba fridge. Furthermore, I expect a formal apology for the inconveniences caused, as well as a concrete plan to rectify the issues in your customer service department to prevent such mishaps from occurring in the future.

I want to make it clear that I will not hesitate to escalate this matter further if it is not promptly and adequately addressed. I am prepared to share my dreadful experience with family, friends, and through online platforms, exposing the complete lack of quality control and customer service exhibited by your company.

I look forward to your urgent response and a satisfactory resolution to this matter within the next five business days. Failure to do so will leave me with no choice but to pursue legal action and report your company's misconduct to the appropriate consumer protection agencies.

Note :I will be Ready & Share all the details on Public domain for the behavior of your engineers over the past 5 months & TOSHIBA Selling Faulty Fridge in the Market .