Toshiba India — service for toshiba tv under warranty

Address:

Howrah, West Bengal, 711102

We had booked complain on 16/09/2017 complain nos tiplsr169h06801, service center person has visited our home on 19/09/2017 he checked our toshiba tv and said some parts has to be changed. He took the copy of our invoice and said the tv is covered under warranty and that he will return with the required part shortly.

After regular complain to the service centre nos ie[protected] one of the person visited our home on 24/10/2017 we thought he would change the parts and repair the tv. But to dismay, he said the previous order is cancelled and he is taking the fresh complain and he will order the parts again.

On complaining to the regional office nos are [protected]; [protected];[protected];[protected] they tell me, we can't do anything you please talk to our centre service centre ie[protected]... Now on talking with them they are not able to explain why my previous complain was cancelled secondly when it will be repaired.

I want toshiba to return my money as they are not able to provide me the status as when the tv will be repaired, secondly more then 1 month has already expired.